BRE BAGLEY 775-979-3222
Customer Service
Lovelock,Nevada
Quote
Judge a man by his questions rather than his answers.
Voltaire
Summary
Dynamic and results-oriented professional with extensive experience in customer service and physical therapy support, notably at Rehab Services. Excelled in maintaining inventory and enhancing patient care, achieving significant improvements in patient engagement and recovery. Skilled in fostering positive customer relations and ensuring safety procedures, demonstrating a blend of hard and soft skills to drive success and efficiency.
Overview
13
13
years of professional experience
Work History
Cashier/Customer Service Cashier
Golden Gate
05.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Physical Therapy Aide
Rehab Services
12.2024 - 05.2025
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
Manager
Lovelock Junction LLC
06.2021 - 07.2024
- Contributed to increased customer satisfaction ratings by ensuring a high level of product performance and reliability.
- Enhanced software quality by identifying and reporting bugs through thorough testing procedures.
- Conducted regression testing after each update to verify that previously reported issues were resolved effectively.
- Actively participated in ongoing professional development opportunities to stay abreast of changing technologies and best practices within the field.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Clerk
Cpunch Inn and Hotel
09.2020 - 06.2021
- Reduced downtime by promptly addressing equipment malfunctions and conducting regular maintenance checks.
- Trained new employees on casing hand tasks, ensuring consistent performance standards across the team.
- Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
- Maintained a clean work environment, promoting both safety and efficiency on the rig site.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Cashier
Safeway
09.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sandwich Maker
Port of Subs
05.2019 - 09.2019
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
Bartender
Cpunch Inn and Hotel
07.2017 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Big Wheel Casino
10.2016 - 07.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cashier
Dollar Tree
03.2012 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Medical Assisting
Bryman College
Hayward, CA05-2004
High School Diploma -
Sunset High School
Hayward, CA04-1990
Skills
- Maintaining and cleaning equipment
- Maintaining inventory
- Home exercise programs
- Maintaining filing systems
- Safety procedures
- Physical therapy support
- Sports injury treatment
- Customer communications
- Therapeutic exercises
- Filing paperwork
- Patient care
- Customer service
- HIPAA requirements
Timeline
Cashier/Customer Service Cashier
Golden Gate
05.2025 - Current
Physical Therapy Aide
Rehab Services
12.2024 - 05.2025
Manager
Lovelock Junction LLC
06.2021 - 07.2024
Clerk
Cpunch Inn and Hotel
09.2020 - 06.2021
Cashier
Safeway
09.2019 - 08.2020
Sandwich Maker
Port of Subs
05.2019 - 09.2019
Bartender
Cpunch Inn and Hotel
07.2017 - 09.2017
Bartender
Big Wheel Casino
10.2016 - 07.2017
Cashier
Dollar Tree
03.2012 - 02.2015
Medical Assisting
Bryman College
High School Diploma -
Sunset High School
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