Bryanna Blades
Katy,TX
Summary
Young and Accomplished worker who is skilled at skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
American Freight Furniture and Mattress
01.2019 - 10.2022
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cashier Assistant
Walmart
05.2018 - 12.2019
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Education
Associate Degree in Nursing - Nursing
Fortis College
Houston, TX10-2025
Associate of Science - Biomedical Sciences
Blinn College
06.2022
High School Diploma -
Kipp Sunnyside High School
Houston, TX06.2018
Skills
- Shift Scheduling
- Problem-Solving
- Team Building and Leadership
- POS Systems
- Customer Account Management
- Customer Service
- Verbal and Written Communication
- Issue and Complaint Resolution
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Data Entry
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Sales Expertise
- In-Store Support
- Call Center Operations
- Microsoft Office Expertise
- Freight Operations
- Conflict Mediation
- Retail Sales Customer Service
- Inbound and Outbound Calling
- Customer experience
- Customer Service and Engagement
- Store operations
- POS systems operations
- CRM Knowledge
- Phone Etiquette
- CRM Software
- Computer Skills
- Remote Office Availability
- Calm Under Pressure
- Work Prioritization
Timeline
Assistant Store Manager
American Freight Furniture and Mattress
01.2019 - 10.2022
Cashier Assistant
Walmart
05.2018 - 12.2019
High School Diploma -
Kipp Sunnyside High School
Associate Degree in Nursing - Nursing
Fortis College
Associate of Science - Biomedical Sciences
Blinn College
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