Summary
Overview
Work History
Education
Skills
Timeline
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Bre Burns

Peoria,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

NPIC CSR - GI

Peckham Inc.
01.2024 - Current
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered information and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Sales Associate

Mattress Firm
04.2022 - 04.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Warehouse Associate

Amazon
10.2021 - 04.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Displayed adaptability by taking on various roles within warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently lifted materials weighing as much as 50 pounds.

Claims Adjuster

GEICO, Government Employees Insurance
07.2018 - 09.2021
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for company.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Contributed to positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout claims process.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Identified potential fraud indicators early in investigation process, protecting company assets from potential losses due to fraudulent activity.

Supervisor

GHIRARDELLI CHOCOLATE COMPANY
08.2016 - 10.2018
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
  • Supervised daily cash handling procedures, ensuring accurate accounting records were maintained at all times.

Education

High School Diploma -

Ridge Community High School
Davenport, FL
05.2015

Skills

  • Call center experience
  • Complaint Handling
  • Critical Thinking
  • Problem-solving abilities
  • Computer Proficiency
  • Customer service background
  • Goal-Oriented
  • Training and mentoring
  • Sales skills
  • Precision and Attention to Detail
  • Balance and Flexibility

Timeline

NPIC CSR - GI

Peckham Inc.
01.2024 - Current

Sales Associate

Mattress Firm
04.2022 - 04.2023

Warehouse Associate

Amazon
10.2021 - 04.2022

Claims Adjuster

GEICO, Government Employees Insurance
07.2018 - 09.2021

Supervisor

GHIRARDELLI CHOCOLATE COMPANY
08.2016 - 10.2018

High School Diploma -

Ridge Community High School

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Bre Burns