Brianna Evans
West Columbia,SC
Summary
Highly motivated recent Medical Assisting Health and Science graduate of ECPI University with 7+ years of health care experience and 10+ years of customer service in a fast-paced environment. Currently enrolled in Midlands Tech College for Radiology Tech. Proven track record of improving patients\' outcomes and satisfaction scores. Proactive and reliable multitasker with excellent organization skills, able to prioritize patients\' needs and coordinate daily basic care requirements. Possessing soft skills such as organization, time management, and a friendly personality. Outgoing team player with attention to detail, proficient at building and maintaining professional relationships. Support professional with a track record of providing outstanding customer service and operational support. Recognized for effectively resolving customer issues and enhancing team collaboration. Reliable and adaptable, consistently meeting changing needs with a focus on achieving results. Experienced professional in support roles, equipped to enhance operational efficiency and customer satisfaction. Skilled in troubleshooting, problem-solving, and providing exceptional service. Strong team player with a focus on collaboration, adaptability, and achieving high-quality results. Known for reliability and effective communication in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Imaging Support Associate
Lexington Medical Center
03.2024 - Current
- Greet patients, visitors, and employees in a professional and courteous manner.
- Answering questions that patients or visitors may have and providing the appropriate answer.
- Making sure to keep all work areas safe, nice, neat, and clean. Assist with transporting patient to and from room to departments.
- Help with dressing and changing patients that's unable to do it themselves.
- Helping one another as a team and willing to go extra if needed.
- Monitored employee and customer interactions to assess quality of service.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Retail Health Cord/Pharmacy Tech/ Immunize & COVID
CVS Health Retail
10.2018 - Current
- Customer Service greet and welcome patients and customers to CVS Health retail health clinics, and answer questions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Answer telephones, responding to questions or requests
- Maintain records of customers interaction, monitor and analyze clinic performance
- Coordinate and schedule appointments.
- Verify health insurance plans and copays
- Ensure compliance with company policies and procedures
- Handle administrative tasks such as managing inventory, ordering supplies, and maintaining a clean and organized clinic space.
- Communicate effectively with customers, colleagues, and healthcare professionals in a professional and compassionate manner
- Contribute to the growth and success of the retail health clinics by participating in marketing and promotional activities
- COVID 19 & FLU Tester
- Vaccination Dispenser (FLU, COVID-19, RSV, etc.)
- Receive written prescription or refill requests and verify that information is complete and accurate
- Billing and coding insurance
- Fill bottles with prescribed medications and type and affix labels
- Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information
- Price and file prescriptions that have been filled
- Establish and maintain patient profiles, including lists of medications taken by individual patients
- Receive and store incoming supplies, verify quantities against invoices, and inform supervisors of stock needs and shortages
- Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
- Supply and monitor robotic machines that dispense medicine into containers, and label the containers
- Prepare and process medical insurance claim forms and records
Guest Service Agent
Home2 Suites/Hilton Garden Inn
05.2018 - 01.2023
- Made sure that credit cards being offered by clients for payments are valid
- Issued room keys to guests and made certain that keys issued are correct
- Introduced amenities and services to guests for their information and guidance
- Encoded and organized pertinent information and data into the computer
- Recorded the expenditure of the guests and added it to the guests' bill of payment
- Collected payment from guests during checking out and made sure they leave the premises safely
- Assisted visitors and guests registered in the hotel
- Guaranteed guests of a full hospitable service that would entice them to visit the hotel again
Environmental Services
Lexington Medical Center
05.2017 - 02.2018
- Being to work in timely manner
- Cleaning all areas that's assigned to me
- Helping all crew members out when needed
- Always listening out for phone calls
- Being able to focus on more than one task at a time
- Making sure that I move in a quick timely manner to get all my work done and come back and check behind myself in case I made a mistake or left something behind
- If you see a customer look lost or wonder around respond to them with 'Hey, how are you do you need help finding anything?' If so walk them to the front desk so they can be assisted
- We can never give anyone information out because that's called the 'HIPA' and you will get fired
- When going into a patient’s room always knock before entering and speak your name clearly and what you're here for and ask is it ok if I come
- Make sure to put all trash in the right area you assigned to so the next shift won't have to take care of it
- Make sure to place your phone in the right area sign it back in and clock out in timely manner
Education
Associates - Health & Science RMA
ECPI University
Columbia, SC05.2021
Associate's degree - Radiology
Midlands Technical College
West Columbia, SC05-2025
Skills
- Client Assistance
- Client Engagement
- Customer Service Proficiency
- Effective Schedule Coordination
- Virtual Assistance
- Collaborative Problem Solving
- Effective Time Management
- Detail-Oriented Analysis
- Effective Multitasking
- Proficient in Computer Applications
- Strong Verbal Communication
- Customer support
- Customer relations
- Call center experience
- Documentation skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Pharmacy Technician Certification
- CPR Certification
- Immunization Certification
- COVID Tester Certification
Communication Skills
- P101 (Professional Skills)
- Certificates for great communication skills
- Willing to learn
- Highly experienced skills
Leadership Experience
- Team Leadership Award
- Recognized for safety and awareness satisfaction
Willing To Relocate
- Lexington, SC
- Richland, SC
- Columbia, SC
Personal Information
Authorized To Work: US
Languages
English
Full Professional
Timeline
Imaging Support Associate
Lexington Medical Center
03.2024 - Current
Retail Health Cord/Pharmacy Tech/ Immunize & COVID
CVS Health Retail
10.2018 - Current
Guest Service Agent
Home2 Suites/Hilton Garden Inn
05.2018 - 01.2023
Environmental Services
Lexington Medical Center
05.2017 - 02.2018
- Pharmacy Technician Certification
- CPR Certification
- Immunization Certification
- COVID Tester Certification
Associates - Health & Science RMA
ECPI University
Associate's degree - Radiology
Midlands Technical College
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