Brejette King
Fort Worth
Summary
Dynamic Child Protective Services Investigator with extensive experience at the Department of Family Protective Services. Expert in crisis intervention and community resource networking, successfully ensuring child safety and compliance with welfare regulations. Proven ability to build trust with families while delivering impactful case management and behavioral assessments.
Overview
11
11
years of professional experience
Work History
Child Protective Services Investigator
Department of Family Protective Services
Fort Worth
07.2024 - Current
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Prepared written summaries following each investigation or contact with a family member.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Informed families about their rights under applicable laws and policies.
- Documented case information by completing forms promptly and filing with appropriate agencies.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Maintained professional relationships with families during difficult times.
- Provided appropriate referrals for counseling or other supportive services.
- Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
- Acted as a liaison between families and government or community resources.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Established behavioral modification goals and assessed progress toward goals.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Responded to emergency situations involving children requiring immediate attention.
- Ensured compliance with state regulations regarding child abuse investigations.
- Monitored progress of cases including ensuring that deadlines are met.
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Provided testimony at hearings related to child protective investigations.
- Developed case plans in order to ensure that the best interests of the child were met.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Identified appropriate community resources and provided referrals for services.
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
Employment Services Counselor II
County of Riverside Department of Public Social Services
Perris
07.2022 - 03.2024
- Provided guidance and support to clients during career transitions and educational decision-making processes.
- Conducted outreach programs to raise awareness about mental health services and resources available in the community.
- Participated in supervision sessions with supervisors to discuss clinical cases and receive feedback on performance.
- Led support groups for specific client populations, such as those with addiction, grief, or chronic illness.
- Conducted psychoeducational assessments to evaluate learning disabilities, ADHD, and other cognitive impairments.
- Developed and implemented treatment plans based on client assessments and needs.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Maintained accurate records of client progress according to agency policies and procedures.
- Supported families through the process of understanding mental health diagnoses and treatments options.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Served as a liaison between the organization and external stakeholders including schools, courts, hospitals.
- Coordinated with staff members from other social service agencies to ensure proper referral processes were followed when needed.
- Met with job seekers at career fairs and classrooms, providing details on search strategies, current market conditions and application processes.
- Prepared reports summarizing program activities for management review.
- Collaborated with local employers to develop job postings for current openings.
- Provided resources for job seekers such as resume building assistance, interviewing tips, and labor market information.
- Provided individualized counseling approaches based on socioeconomic status and cultural background.
- Worked with individuals to complete application documents for relevant vocations.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Counseled and advised clients on career development, job search strategies, and other employment related topics.
- Maintained comprehensive database and file systems of supporting document, test scores and history information.
- Conducted assessments to identify clients' strengths and interests in order to create individualized career plans.
- Created presentations outlining different aspects of the job search process.
Eligibility Technician III (Assistant Eligibility Supervisor) CalWORKS
County of Riverside Department of Public Social Services
03.2021 - 07.2022
- Provide customers with general information and eligibility information for Cal-fresh, Cal-Works, Medi-cal, General Assistance, Welfare to Work and Child Care.
- Interview customers to gather personal information and data necessary to determine eligibility for the Cal-fresh, Cal-Works and General Assistance programs.
- Assist customer by explaining and reviewing forms to make sure forms are completed properly and complete.
- Monitor workers caseloads to assure that all cases are processed timely and accurately.
- Assign various tasks to workers daily.
- Hold group meeting to discuss office and policy changes.
- Handle difficult customers and customer complaints for the unit.
- Comply with State Hearings by taking action on compliance notices.
- Assist workers with processing difficult cases and troubleshooting the system.
- Audit workers cases for errors to help train and teach eligibility.
- Monitor and update application log daily in SAL.
- Assist with the training of Eligibility Workers, Clerks, and Clerical Staff.
- Facilitate On the Job trainings for new workers and workers that need additional training.
- Home Visiting Program Liaison for the office.
- Send emails to workers regarding changes and corrective actions.
- Reassign caseloads to distribute caseloads evenly.
Eligibility Technician II Triage/In-Charge
County of Riverside Department of Public Social Services
09.2017 - 03.2021
- Provide customers with general information and eligibility information for Cal-fresh, Cal-Works, Medi-cal, General Assistance, Welfare to Work and Child Care.
- Interview customers to gather personal information and data necessary to determine eligibility for the Cal-fresh, Cal-Works and General Assistance programs.
- Assisting customer with completing applications for all programs.
- Keep record of all customers seen on a daily basis in a log and journal all lobby visits.
- Process redeterminations and SAR 7 reports.
- Image and index all received documents from customers into C-IV system; complete actions via tasks set in C-IV.
- Strong mathematical skills to be able to create correct budgets for customer’s eligibility.
- Conduct yearly reevaluations for workers when they are not available to conduct interview with customer.
- Review customer’s cases to gather missing documents, necessary documents and information to process case.
- Scheduling and rescheduling appointments with Eligibility Technicians.
- Interview applicants regarding various discrepancies with case.
- Interview and prescreen customers to determine basic eligibility for all programs.
- Collect documents and verifications from customers; provide customers with additional resources and aid programs.
- Complete various tasks such IEVS, NHR, SAVE and PVS reports, income change, housing changes, etc.
- Assist customer by explaining and reviewing forms to make sure forms are completed properly and complete.
- Verify active eligibility for Medi-cal in MEDS system and also any code changing required for task to be set for worker to process.
- Ability to empathize with customers and calm difficult customers.
Eligibility Technician II
County of Riverside Department of Public Social Services
05.2015 - 03.2021
- Interviews customers to determine eligibility for the CW/CF programs, and Homeless Assistance.
- Maintain current caseload to minimize errors on active cases and determine customers continued eligibility to CW/CF programs.
- Manage daily tasks set by clerical, child support and ESC’s to take action on cases, and impose sanctions/penalties timely.
- Determine customer deprivation and status for work registration for the GAIN and CFET programs.
- Promote GAIN participation by enforcing County programs such as Money Management.
- Determine customers continued eligibility to CW/CF programs.
Office Assistant III
Riverside County Department of Public Social Services DART
08.2014 - 05.2015
- Compiles a variety of narrative and statistical reports which require locating sources of information.
- Develop excel spreadsheets.
- Ability to transcribe meeting minutes.
- Compile reports for supervisor on all Alerts for MEDS system.
- Creates Assessments for ETO Child Care.
- Maintains child care log and using C-IV for imaging and indexing of ETO Child Care and Trust line tracking customer information.
- Scanned mutilated and returned mail into correct customer cases using C-IV, create journal entry, imaged, indexed and send email to workers.
- Maintain staffing transfer request list.
- Reviews a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances.
- Designs and revise office forms and spreadsheets.
- Initiates replies to routine correspondence; composes correspondences.
- Able to type correspondences, reports.
- Scheduling of interviews and sending out confirmation emails.
- Prepare interview candidates for testing.
- Train clerical staff.
Elections Assistant
TAP Riverside County Registrar of Voters
05.2014 - 06.2014
- Preparation for election.
- Checked for 100% tally of voter machines.
- Checking for accuracy and verifying various election materials.
- Able to file, count, and sort materials.
- Ability to review forms for accuracy and completeness.
- Ability to compose reports, and make mathematical calculations using calculators.
Education
Associate Degree - Human Services, Counseling, and Social Work
Riverside Community College
Moreno Valley, CAHigh School Diploma -
Rancho Verde High School
Moreno Valley, CASkills
- Case management
- Child welfare regulations
- Crisis intervention
- Investigative techniques
- Report writing
- Community resource networking
- Behavioral assessment
- Conflict resolution
- Interpersonal communication
- Collaboration skills
- Time management
- Analytical thinking
- Danger and threat assessments
- Psychosocial assessment
- Supervisory skills
- Active listening
- Court testimony
- Child interviewing
- Suicide risk assessment
- Trauma-informed care
- Multitasking Abilities
Qualification Highlights
- Over 15 years of customer service experience
- Knowledge of Social Service Systems, IMPACT, C-IV, MEDS and Perceptive Content
- Compile reports for Cal-fresh, Cal-WORKS, Medi-cal, General Assistance, Welfare to Work and Child Care
- Clerical Skills: fax, filing, review forms for completeness, data entry, WPM 45
- Proficient using Windows, Microsoft Word, Power Point, Excel, Access, Outlook and internet search
- Resourceful, energetic, competent, multi-task, and results oriented.
- Excellent work ethics, reliable and punctual
- Ability to perform basic mathematical functions with accuracy
- Ability to use clear, concise, communication skills in conjunction with organizational and time management skills required to perform daily duties
- Effective working independently or as a cooperative team member
- Ability to read, understand and follow all safety procedures
- Demonstrated ability to follow oral and written instructions
- Motivated and enthusiastic about developing good relations with customers and co-workers
Timeline
Child Protective Services Investigator
Department of Family Protective Services
07.2024 - Current
Employment Services Counselor II
County of Riverside Department of Public Social Services
07.2022 - 03.2024
Eligibility Technician III (Assistant Eligibility Supervisor) CalWORKS
County of Riverside Department of Public Social Services
03.2021 - 07.2022
Eligibility Technician II Triage/In-Charge
County of Riverside Department of Public Social Services
09.2017 - 03.2021
Eligibility Technician II
County of Riverside Department of Public Social Services
05.2015 - 03.2021
Office Assistant III
Riverside County Department of Public Social Services DART
08.2014 - 05.2015
Elections Assistant
TAP Riverside County Registrar of Voters
05.2014 - 06.2014
Associate Degree - Human Services, Counseling, and Social Work
Riverside Community College
High School Diploma -
Rancho Verde High School
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