Bre James
Urbana,IL
Summary
Experienced and dedicated healthcare professional with over 7 years in the fast-paced healthcare industry. Transitioning into Law Enforcement to collaborate with a diverse team and contribute to the community. Committed to providing unwavering support and service while upholding the highest standards of integrity and professionalism.
Overview
4
4
years of professional experience
Work History
Police Services Representative
Champaign Police Department
04.2022 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
Security Officer
OSF HealthCare Heart of Mary Medical Center
08.2021 - 03.2022
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Medical Office Assistant Care Guide
OSF OnCall Urgent Care
09.2020 - 08.2021
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Skills
- Multitasking and Organization
- Excellent Communication
- Documentation And Reporting
- Critical Thinking
- Police and fire procedures
- Public Safety Awareness
- Prioritizing Situations
- Memory retention
- Records Management
Accomplishments
- Recipient of a City Employee award for "Responsibility" after identifying a homicide suspect with an active warrant during a traffic stop.
Timeline
Police Services Representative
Champaign Police Department
04.2022 - Current
Security Officer
OSF HealthCare Heart of Mary Medical Center
08.2021 - 03.2022
Medical Office Assistant Care Guide
OSF OnCall Urgent Care
09.2020 - 08.2021
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