Breaiuna Williams
New York
Summary
Dynamic and detail-oriented professional with a proven track record at Syracuse University, excelling in customer service and data management. Adept at multitasking and fostering team collaboration, I have enhanced operational efficiency and maintained confidentiality while addressing client needs. Strong organizational skills and critical thinking drive my commitment to excellence.
Overview
2
2
years of professional experience
Work History
Main Desk Assistant
Syracuse Univiersity
02.2025 - Current
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- Ensured confidentiality of sensitive information through secure storage methods and adherence to company policies.
Front Desk Assistant
Syracuse Univiersity
08.2024 - 02.2025
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
Cashier Team Lead
Lonestar Supermarket
01.2024 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Office Administration Intern
Coney Island Prep High School
10.2022 - 06.2024
- Developed correspondence letters, memos, and emails.
- Developed strong rapport with clients by promptly addressing inquiries via phone or email correspondence.
- Contributed to successful project outcomes by assisting with research, data entry, and document preparation.
- Maintained a high level of confidentiality while handling sensitive information related to company or client matters.
Cashier
Luna Park Central Amusement International
04.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Health And Wellness
Syracuse University
Syracuse, NY05-2028
No Degree - Political Science
University of California, Los Angeles
Los Angeles, CA05-2028
High School Diploma -
Coney Island Prep High School
New York, NY06-2024
Skills
- Strong organization
- Time management
- Computer skills
- Data entry
- Critical thinking
- Active listening
- Document management
- Team leadership
- Problem-solving
- Customer service
- Excellent communication
- Multitasking and organization
Accomplishments
- Became intern choregrapher for "Citrus Dolls Dance Team"
- Featured in documentary about first ever majorette dance team at Syracuse University
- Featured in Daily Orange Magazine
Collaborated with Syracuse University in the development of promoting freshman moving into dorms.
Languages
English
Native or Bilingual
Interests
- Blogging/Vlogging
- Team Sports
- Dancing
- Gym Workouts
- Music
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Documenting and sharing travel experiences
Timeline
Main Desk Assistant
Syracuse Univiersity
02.2025 - Current
Front Desk Assistant
Syracuse Univiersity
08.2024 - 02.2025
Cashier Team Lead
Lonestar Supermarket
01.2024 - 06.2024
Cashier
Luna Park Central Amusement International
04.2023 - 01.2024
Office Administration Intern
Coney Island Prep High School
10.2022 - 06.2024
Bachelor of Science - Health And Wellness
Syracuse University
No Degree - Political Science
University of California, Los Angeles
High School Diploma -
Coney Island Prep High School
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