Bre Williams
Melbourne
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Humana Specialty Pharmacy
07.2021 - 04.2024
- Perform administrative/clerical task.
- Customer Support.
- Computational task.
- Schedule MDO/Patients deliveries.
- Process patients’ insurance.
- Process specialty medications.
- Projects.
- Training.
- Create training materials.
- Coaching.
- CRM.
- Prior Authorization.
Administrative Assistant
US Renal Care
02.2018 - 11.2019
- Prepared patient records and charts for daily treatments.
- Process Claims.
- Bookkeeping.
- Greet patients and visitors in a professional manner.
- Updated, maintained medical records and assisted in auditing records for ongoing compliance as required.
- Input PD charges, acute care, and other charges as requested, prepared billing and patient attendance logs.
- Completed forms and reports that are required by governmental agencies.
- Monitored office supplies and inventory doing reorders when necessary.
- Assisted patients with transportation arrangements.
- Prepared lab slips and tubes for routine (monthly) and non-routine blood work and direct it to appropriate laboratory as required.
- Inventory.
Transportation Security Officer
Transportation Security Administration
10.2014 - 02.2018
- Training TSO officers.
- Transported Personal Security Information.
- Assisted in conducting screening of passengers, baggage and cargo.
- Monitored the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers.
Technical Support Supervisor
Teleperformance
09.2007 - 02.2013
- Successfully answered calls in a high-volume call center.
- Performed sales, customer service, collections, and technical support.
- Handled customer payments while keeping a day-to-day log for all customers.
- Assisted customers with orders and ordered office supplies.
- Scheduled meetings for managers and supervisors.
- Training technical support representatives.
Education
Master’s - Business Administration/ Health Services
Keiser University
Fort Lauderdale, FL08.2021
Bachelor of Science - Health Services Administration
Keiser University
Fort Lauderdale, FL02.2019
Skills
- Time management
- Organizational skills
- Support to professionals
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Maintain confidential information
- Listening skills
- Verbal communication skills
- Written communication skills
- Working in fast-paced environments
- Database search and data entry skills
- Documenting and recording information
- Deadline-oriented
- Manage daily office operations
- Attention to detail
- Project management
- Healthcare documentation
- Administrative and office support
- Reliability and dedication
- Records management
Certification
Project Management, Cornell University, 02/2024
Coursework
- Principles of Health Services Administration
- CPT Coding for Health Services Administration
- Medical Office Administration
- HC Computer Applications
- Principles of Management
- Human Resource Management
- Accounting for Healthcare
- Management Information Systems
- Management Law and Employee Relations
- Risk Management in Healthcare
- Public Policy in Healthcare
- Labor Relations
- Project Management
- Health Law and Ethics
- Healthcare Finance
- HEDIS measures
- HEDIS ICD-10 /CPT coding in accordance with NCQA requirements
Timeline
Patient Care Coordinator
Humana Specialty Pharmacy
07.2021 - 04.2024
Administrative Assistant
US Renal Care
02.2018 - 11.2019
Transportation Security Officer
Transportation Security Administration
10.2014 - 02.2018
Technical Support Supervisor
Teleperformance
09.2007 - 02.2013
Master’s - Business Administration/ Health Services
Keiser University
Bachelor of Science - Health Services Administration
Keiser University
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