Brea Alexander
Summary
Experienced in directing activities in a Customer Relations setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Farmers-Service Advocate II-Licensed Agent
Farmers-Service Advocate II-Licensed Agent
01.2023 - 08.2024
- Handling of Insurance policies for Property and Casualty Products
- Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers
- Assist with policy endorsements, account updates and State requirements information
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Member Engagement Lead
Signify Health
03.2016 - 05.2022
- Manage time and schedules for licensed Doctors and Nurses in a wide range of healthcare
- As a scheduling coordinator is like a front desk receptionist, so I may speak with patients, set appointments, and/or manage timesheets
Senior Collections Specialist
Citibank
11.2013 - 03.2016
- Company Overview: (Citi Cards, Home Depot, Shell Oil, Exxon Mobil, Good Year Tires, etc.)
- Greet transfer and hold calls
- Build rapport, listen, clarify and manage conversational flow
- Manage upset customers, conflicts and challenging situations
- Deliver outstanding service, exceed expectations and build long-term loyalty
- Work in teams and in a self-directed environment
- Collect payments on past due bills
- Organize list according to severity of delinquency
- Advised debtors on payment options and set up payment plans
- (Citi Cards, Home Depot, Shell Oil, Exxon Mobil, Good Year Tires, etc.)
Customer Service Specialist
Humana/RightSourceRX
02.2011 - 11.2013
- Work with many individual and pharmacy accounts, support sales reps in opening new accounts and upgrading existing service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Set up and activated customer accounts to maintain QA satisfaction levels
Education
High School Diploma -
Angelina College
Lufkin, TX08.2024
Skills
- Training delivery
- Crisis support
- Analytical reasoning
- Case preparation
- Mentorship
- Active listening
- Creative and critical thinking
- Professionalism
Timeline
Farmers-Service Advocate II-Licensed Agent
Farmers-Service Advocate II-Licensed Agent
01.2023 - 08.2024
Member Engagement Lead
Signify Health
03.2016 - 05.2022
Senior Collections Specialist
Citibank
11.2013 - 03.2016
Customer Service Specialist
Humana/RightSourceRX
02.2011 - 11.2013
High School Diploma -
Angelina College
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