BREA BATSON
McDonough,GA
Summary
Focused on providing professional service and
support to every office visitor. Diligent about
scheduling appointments, managing packages
and routing mail to recipients. Positive nature
with excellent people skills.
Methodical eager to bring strong administrative skills
to growing company in need of top-level support.
Effective at handling various administrative tasks.
Diligent and tidy individual with commitment to
providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Sales Representative
Red Ventures
Atlanta, GA
07.2019 - 02.2020
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Prepared and processed contracts and order forms for new and existing customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Updated database with customer and sales information.
- Exceeded monthly sales goals by 90% through successful customer service.
Night Auditor, and Receptionist
Hyatt Place Atlanta Cobb Galleria
Smyrna, GA
03.2019 - 07.2019
Night Audit Supervisor
Hyatt Place
Baltimore, MD
10.2018 - 03.2019
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Assessed checklist on daily basis and planned shift accordingly.
- Documented wake-up requests and set up automatic calls in system.
- Reviewed item requests and room service orders for accuracy and any needed assistance.
- Assisted guests in locating amenities such as gift shop, restaurants, fitness center, pool and spa.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service, Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Managed all front desk operations for busy high-volume hotel.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Intern
Space Telescope Science Institute
Baltimore, MD
08.2017 - 09.2018
- Organized and created email designs and designed print materials.
- Designed and printed online interactive sales and marketing collateral.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Developed website layouts, templates and unique branded looks for 100 plus projects.
- Leveraged media and graphic design expertise to develop engaging marketing and promotional materials, including flyers and advertisements to generate new sales revenues and grow customer base.
- Formatted designs and media for print and web applications to deliver production ready graphics.
- Edited and proofread documents before being published online or sent to print.
Professional Driver
Freedom Car
Baltimore, MD
11.2016 - 08.2017
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Townepark - Customer Service Representative
Baltimore, MD
07.2013 - 11.2016
- Maintained cleanliness, neatness and organization of all areas.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Inspected completed work to assess quality and identify skill or ability issues.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Producer's Assistant Intern
HBO Films
Baltimore, MD
01.2016 - 03.2016
- Led administrative duties such as organizing travel, housing, meals, rehearsals.
- Creative planning and calendar scheduling.
- Managed the wardrobe, hair and makeup requirements for multiple actors simultaneously.
- Shared ideas, brainstormed with other staff members and developed case studies based upon previously delivered projects.
- Set up equipment for broadcasts and promotions at station remotes.
- Captured and reported post-show recaps, highlighting successes and opportunities for improvement.
Education
BFA - Screen Writing and Animation
Morgan State University
2016
High School Diploma -
Western High School
2012
Skills
- Retail sales customer service
- Sales expertise
- High-energy attitude
- Organizational strengths
- Inbound and outbound
- Calling
- Problem-solving abilities
- Office equipment proficiency
- Multi-line telephone skills
- Certified Microsoft Office
- Specialist
- Spreadsheet management
- Outlook
- Troubleshooting
- Excel
- Fax
- Printing
- Scheduling
- Attention to Detail
- Leadership Qualities
- Time Management
- Administrative, Marketing, Scheduling
- Advertisements, Marketing collateral, Spreadsheet
- Attention to Detail, Materials, Phone
- Billing, Messaging, Phones
- Bookkeeping, Excel, Time Management
- Concept, Microsoft Office, Troubleshooting
- Contracts, Specialist, Unique
- Credit, Outlook, Web
- Clients, Multi-line telephone, Applications
- Client, Next, Website
- Customer satisfaction, Office equipment
- Customer service, Organizing
- Database, Organizational
- Email, Problem-solving
- Fax, Promotional materials
- Forms, Quality
- Graphic design, Retail sales
- Graphics, Safety
- Leadership, Sales
Timeline
Sales Representative
Red Ventures
07.2019 - 02.2020
Night Auditor, and Receptionist
Hyatt Place Atlanta Cobb Galleria
03.2019 - 07.2019
Night Audit Supervisor
Hyatt Place
10.2018 - 03.2019
Intern
Space Telescope Science Institute
08.2017 - 09.2018
Professional Driver
Freedom Car
11.2016 - 08.2017
Producer's Assistant Intern
HBO Films
01.2016 - 03.2016
Townepark - Customer Service Representative
07.2013 - 11.2016
BFA - Screen Writing and Animation
Morgan State University
High School Diploma -
Western High School
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