Brea Bush
United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Coordinator
OptumHealth
09.2021 - Current
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Created an organized system for tracking outstanding tasks such as lab results, ensuring timely follow-up and effective patient care.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Expedited prescription refills for patients by relaying requests from providers to pharmacies swiftly and accurately.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
Customer Service Representative
Chartwell's Compass Group
07.2015 - 08.2020
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
Education
MBA - Business Administration
University of Houston - Downtown
Houston, TX05.2024
Bachelor of Arts - Broadcast Journalism
University of Houston
Houston, TX08.2020
Associate of Arts - Mass Communication
San Jacinto College District
Pasadena, TX08.2015
Skills
- Resource Management
- Eye for detail
- Effective Communication
- HIPAA Compliance
- Healthcare operations
- New Hire Training
- Time Management
- SharePoint
- PowerPoint
- Microsoft Office
- Human Resource Management Software
- Schedule Management
Certification
- Human Resource Management Certificate, University of Houston-Downtown - 2024
Timeline
Patient Coordinator
OptumHealth
09.2021 - Current
Customer Service Representative
Chartwell's Compass Group
07.2015 - 08.2020
MBA - Business Administration
University of Houston - Downtown
Bachelor of Arts - Broadcast Journalism
University of Houston
Associate of Arts - Mass Communication
San Jacinto College District
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