Bre’a Butler
Houston
Summary
Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Overview
5
5
years of professional experience
Work History
Server Trainer
IPic Theaters
04.2023 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Monitored new server performance and offered continuous support throughout training period.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Server Trainer
The Rustic
05.2022 - 03.2023
- Monitored new server performance and offered continuous support throughout training period.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Utilized effective communication techniques to support server learning and comprehension.
Supervisor
Andretti Indoor Karting & Games
05.2020 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
BBA - Management And Finance
Texas Southern University
Houston, TX12-2024
Skills
- Effective time management
- Team member training
- POS system proficiency
- Cash handling
- Customer service
- Attention to detail
Timeline
Server Trainer
IPic Theaters
04.2023 - Current
Server Trainer
The Rustic
05.2022 - 03.2023
Supervisor
Andretti Indoor Karting & Games
05.2020 - 04.2022
BBA - Management And Finance
Texas Southern University
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