Brea Caddell

• Assisted with opening a brand-new Buffet concept called The Marketplace by Fabio Viviani
• This all you can eat restaurant includes 7 mini restaurants and full bar, it was successfully opened well as opening Pescato Oyster Bar separately.
• Manage Cielo 4 Diamond Steak House (fill in)
• Touch every single table and make sure each guest is having a great experience.
• Handle VIP guests and celebrities and make sure all guests have great service.
• Managed and motivated employees to be productive and engaged in work.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Implemented 21 steps of service for a great guest experience.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Assist with time keeping and payroll while overseeing proper Kronos procedures
• Trained and developed beverage staff on proper techniques, knowledge and skills.
• Motivated team performance to consistently exceed targets by personally coaching struggling team members and offering incentives for strong sales.
• Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
• Oversaw work of up to 60 bartenders, beverage servers and bar attendants.
• Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.

• Start by leaving Los Angeles CA, traveling state to state going to New Orleans, or Seattle or Chicago working 6-8 days and home for 2 managing the on-board diner and cafe.
• Manage on board restaurant.
• Handle all cash and credit card transactions for entire train.
• Load and unload the train with all inventory for the week
• Handle any and all problems including death on the train
• Answered guests' questions about menu items and helped make selections.
• Trained and mentored new employees on company procedures and safety protocols.
• Monitored and maintained organized work space, confirming efficient operations.
• Responded to customer requests efficiently and with knowledgeable assistance.

• Built positive relationships with customers to increase repeat business.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Assisted in recruiting, hiring and training of team members.
• Managed over 300 guests per day.
• Enhanced employee management by developing schedules, tracking time, and administering payroll.

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