Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brea Gosserand

Katy,TX

Summary

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I'm a Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Administration positions. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PBX OPERATOR

HCA HEALTHCARE
03.2022 - Current
  • Installed software applications to track customer calls and enable improved insight.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Monitored and kept record of all hospital emergency codes, while paging them all overhead

REGISTRATION SPECIALIST

PARALLON (HCA HEALTHCARE)
10.2021 - 03.2022
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Prepared medical records for chart audits according to front desk and charge entry audit policy.
  • Processed medical records requests, assuring release only to appropriate parties proper authorization.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.

PATEINT TRANSPORTER

HCA HEALTHCARE
07.2021 - 10.2021


  • Helped other staff with patient transfers by moving patients between departments.
  • Operated mobile beds and carefully followed all safety protocols and procedures.
  • Assisted patients with transition from bed to wheelchair
  • .Maintained a healthy, trustworthy relationship with all patients

DIET CLERK

SODEXO (MEMORIAL HERMANN)
06.2019 - 05.2020
  • Screened and monitored for change in nutrition risk status in hospitalized patients.
  • Provided nutrition education and counseling to patients and families.
  • Monitored food safety and sanitation standards in food service areas.
  • Participated in medical staff meetings and other committees related to nutrition care.

INTERNET SALES REPRESENTATIVE

LOWES HOME IMPROVEMENT
02.2017 - 05.2019
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Education

No Degree - MEDICAL ASSISTING CERTIFICATION

THE COLLEGE OF HEALTHCARE PROFESSIONS
240 NORTHWEST MALL BLVD

Bachelor of Science - HEALTHCARE ADMINISTRATION

GENERATIONS COLLEGE
CHICAGO, IL
05.2024

High School Diploma -

JERSEY VILLAGE HIGH SCHOOL
7600 SOLOMON ST
05.2017

Skills

  • Office Meetings
  • Setting Reservations
  • Admissions and Registrations
  • Verification and Eligibility
  • Demographics Information
  • Medical Terminology
  • Admissions Support
  • Registration Coordination
  • Strong Telephone Etiquette
  • Recordkeeping
  • Call Transfers
  • Tech Support Collaboration
  • Computer Skills

Certification

BLS CERTIFIED (DEC. 2024)

Timeline

PBX OPERATOR

HCA HEALTHCARE
03.2022 - Current

REGISTRATION SPECIALIST

PARALLON (HCA HEALTHCARE)
10.2021 - 03.2022

PATEINT TRANSPORTER

HCA HEALTHCARE
07.2021 - 10.2021

DIET CLERK

SODEXO (MEMORIAL HERMANN)
06.2019 - 05.2020

INTERNET SALES REPRESENTATIVE

LOWES HOME IMPROVEMENT
02.2017 - 05.2019

No Degree - MEDICAL ASSISTING CERTIFICATION

THE COLLEGE OF HEALTHCARE PROFESSIONS

Bachelor of Science - HEALTHCARE ADMINISTRATION

GENERATIONS COLLEGE

High School Diploma -

JERSEY VILLAGE HIGH SCHOOL

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Brea Gosserand