- Assisted in coordinating and scheduling appointments for follow-up visits.
- Communicated with patients, ensuring that medical information was kept private.
- Received and reviewed inpatient and outpatient reports.
- Liaised with patients, clinic staff and centralized professional staff for problem resolution.
- Motivated and supervised [Doctors ] and [Physicians] in delivering quality patient care.
- Scheduled procedures, managed pre-certifications and verified insurance coverage.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve patient issues and schedule appointments.
Sorted, received and distributed mail correspondence personnel to the Doctor.
- Coordinated patient scheduling, check-in, check-out and payments.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.