Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

BREA MACAROV

CX Support Specialist
Belgrade,MT
BREA MACAROV

Summary

Resourceful CX Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Compassionate and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Passionate about helping others for the greater good.

Overview

20
years of professional experience

Work History

Primary.Health

CX Specialist
06.2022 - 08.2023

Job overview

  • Individually handled a large company's quarantine management.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Developed and implemented systems to track customer feedback and satisfaction.
  • Collaborated with internal departments to align marketing campaigns.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

H & E Equipment

Administrative Assistant
04.2021 - 06.2022

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Created digital record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Interacted with vendors to purchase and set up services.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Performed accounting activities by preparing expense reports, purchase orders and invoices.
  • Gathered information, prepared reports and drafted correspondence related to cases.
  • Checked written JSAs and permits for adherence to regulations.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed strategies to streamline and improve office procedures.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

BOZEMAN HEALTH

Executive Administrative Assistant
01.2016 - 04.2022

Job overview

  • Handled all scheduling for 3 Healthcare executive's calendars.
  • Provided additional support to other 7 executives, healthcare staff.
  • Produced accurate office files, developed processes that improved efficiencies.
  • Offered assistance, collaboration and clerical support to various staff members throughout organization.
  • Used Outlook and Zoom to coordinate meetings, appointments and tasks for 3 senior executives.
  • Project lead registered physicians with electronic fingerprinting technology to give ability E-prescribe narcotics.
  • Explored, researched process improvements for facility.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and handled calendars for senior leadership.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and updated schedules for executives.
  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
  • Used software to coordinate meetings, appointments, and tasks senior executives.

ST VINCENT HEALTHCARE

Surgical Registration Specialist
11.2014 - 10.2015

Job overview

  • Responsible for gathering pertinent information from patients/families and registering patients at admission.
  • Demonstrated excellent customer service skills by providing patient friendly and pleasant registration process to assure that patient and family needs are met in timely manner.
  • Responsible for accurate registration of patient, communication of St Vincent Healthcare policies, financial responsibilities and Patient Rights and Responsibilities according to departmental operating procedures.

ORTHO MONTANA

Communications Operator
03.2013 - 11.2014

Job overview

  • Essentially the "Voice" of the company.
  • Provide stellar customer service in professional and friendly manner.
  • Communicate effectively with purpose and direction.
  • Multi-task with various clerical duties and use of computer operations and strategic planning.
  • Utilize social perceptiveness and positive resolutions with customer complaints.
  • Work independently as well as active team member.

AVADYNE HEALTH

Patient Service Representative
03.2007 - 03.2013

Job overview

  • Responsible for interacting with patients/guarantors in resolving their hospital accounts in the most appropriate manner. Assisting the patient in qualifying for a hospital sponsored financial assistance program, offering a low interest medical loan, adding primary or secondary insurance, or taking payment over the phone.
  • Utilizing multiple computer programs to assist both hospital client and patient and guarantors.

BILLINGS CLINIC

Patient Service Representative
11.2003 - 03.2007

Job overview

  • Performing clerical and receptionist duties for various doctors of clinic; including scheduling, receiving payments and entering patient information.
  • Verification of insurance information and provide customer service.
  • Answer multi line phone system, fax and mail documents to patients and providers.
  • Accountable for closing clinic as primary key holder.
  • Also use various computer applications such as Cerner, Mysis, HELP and Microsoft Word.

Education

Billings West High School
Billings, MT

High School Diploma
06.2001

Skills

  • Administrative support
  • Schedule & calendar planning
  • Calendar Coordination
  • Resourceful
  • Strategic planning
  • Report Analysis
  • Adaptable
  • Team Player
  • Invoice Processing
  • Payroll
  • Recordkeeping
  • Event coordination
  • Accounts Payable and Accounts Receivable
  • Patient Account Reviews
  • Loyalty Building
  • Special Assignments
  • Clerical Support
  • Active Listening
  • Credit Card Payment Processing
  • Conflict Resolution
  • Customer Service
  • Prioritization
  • Filing
  • Documentation
  • Written and Oral Communications
  • Good Listening Skills
  • Customer Correspondence
  • Customer Inquiries
  • Providing Feedback
  • Customer Satisfaction
  • Good Judgment
  • Customer Account Management
  • Process Improvement Initiatives
  • Customer Data Confidentiality
  • Understanding Customer Needs

Timeline

CX Specialist

Primary.Health
06.2022 - 08.2023

Administrative Assistant

H & E Equipment
04.2021 - 06.2022

Executive Administrative Assistant

BOZEMAN HEALTH
01.2016 - 04.2022

Surgical Registration Specialist

ST VINCENT HEALTHCARE
11.2014 - 10.2015

Communications Operator

ORTHO MONTANA
03.2013 - 11.2014

Patient Service Representative

AVADYNE HEALTH
03.2007 - 03.2013

Patient Service Representative

BILLINGS CLINIC
11.2003 - 03.2007

Billings West High School

High School Diploma

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BREA MACAROVCX Support Specialist