Brianna Fetherman
Parkville,MD
Summary
Program Manager, Executive Assistant and Business Development Professional with strong problem-solving skills and keen ability to connect with a very diverse clientele. Another proven valuable asset is talent in communication and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Pivot Point Families & Couples, LLC
07.2022 - 03.2023
- Administration
- Schedule clients for therapy sessions
- Set up, Interview, Hire, Train all new Administrative Staff
- Opened two new locations; included but not limited to: finding new open space and scheduling tours to explore new location opportunities, worked alongside Owner and Clinical Manager in picking location for next office, purchasing and building furniture for new space, hiring staff to work in new locations from application review through hiring and training
- Manage additional administrative staff, provide scheduling and oversight directly through clinical director
- Bill Insurance, contact providers to review coverage and charge clients accordingly
- Maintain office space
- Client engagement and representation of company on phone and at front desk
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Managed office operations while scheduling appointments for department managers
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated special projects and managed schedules
- Coached new hires on company processes while managing employees to achieve maximum production
Office Manager
Pivot Point Counseling, LLC, Bel Air, MD
10.2019 - 03.2023
- Responsible for patient accountability by requiring clients to arrive at lectures, receive medications, and report to all scheduled doctor, psych, and therapy appointments punctually; Welcome new members; Oversee luggage inspection; Facilitate group discussion
Intake Coordinator, Certified Peer Recovery Specialist
Addiction Connections Resource
09.2019 - 04.2022
- Direct patient care and administration
- Field calls for clients seeking treatment
- Provide referrals and scholarships to detox and inpatient treatment
- Work alongside treatment provider to establish long term recovery plans for clients
- Plan, execute and host fundraising events including but not limited to Softball for Sobriety tournament for the last 8 years
- Provide resources for funding and travel assistance when needed
- Partner with clients for up to 12 months post-inpatient discharge to provide recovery coach services and relapse prevention
- Work with local treatment providers and support groups to host Peer Recovery Coach training to the public at no cost to them
Patient Care Coordinator
Ashley Addiction Treatment
01.2017 - 08.2019
- Direct patient care and administration
- Discharge planning to ensure optimal client success
- Referral relations; manage contact network across dozens of other facilities
- Administrator of Chalk Talk app
- Present to patients regarding sobriety on various topics including Relapse Prevention, 12-step Fellowship, Having fun in Recovery, Career Options, providing general peer support to patients, etc
- Business Development
- Attend and represent Ashley at industry conferences; Collegiate recovery liaison; Build and maintain relationships with management at other programs to generate referrals
Education
High School Diploma -
Harford Community College
Skills
- Documentation and control
- Clerical support
- Documentation expertise
- Office management
- Clear oral/written communication
- Office administration
- Workflow planning
- Database administration
- Credit and collections
- Scheduling
- Staff Management
- Administrative support
- Business administration
- Excellent multi-tasking ability
- Organizational skills
- Friendly nature
Certification
- Microsoft Office
- Peer Recovery Specialist
- Salesforce
- CPR Certified
- Narcan Certified
- CCAR Certified
Timeline
Office Manager
Pivot Point Families & Couples, LLC
07.2022 - 03.2023
Office Manager
Pivot Point Counseling, LLC, Bel Air, MD
10.2019 - 03.2023
Intake Coordinator, Certified Peer Recovery Specialist
Addiction Connections Resource
09.2019 - 04.2022
Patient Care Coordinator
Ashley Addiction Treatment
01.2017 - 08.2019
High School Diploma -
Harford Community College
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