Brea Marsh
Lake Havasu City,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated to secure a training position to continue contributing to company success.
Overview
10
10
years of professional experience
Work History
Customer Service Senior Representative
Cigna Healthcare
09.2018 - Current
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- New Hire Subject Matter Expert (SME) and trained staff on operating procedures and company services such as our New Hire curriculum, products, and other programs we work with.
- Assisted other departments with updating banking information for customers and customer requests.
Customer Service Representative
AT&T
06.2017 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Hostess
Joe's Crab Shack
06.2014 - 04.2015
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Master Of Applied Science - Human Services
Springfield College
Springfield, MA06.2006
Bachelor Of Applied Science - Human Services
Springfield College
Springfield, MA06.2004
Skills
- Telephone Etiquette
- Customer Rapport
- Project Oversight
- Project Management
- Relationship Building
- Attention to detail
- Conflict resolution
- Problem-solving abilities
- Adaptability
- Active listening
Timeline
Customer Service Senior Representative
Cigna Healthcare
09.2018 - Current
Customer Service Representative
AT&T
06.2017 - 04.2018
Hostess
Joe's Crab Shack
06.2014 - 04.2015
Master Of Applied Science - Human Services
Springfield College
Bachelor Of Applied Science - Human Services
Springfield College
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