Brea Mitchell
La Crosse,WI
Summary
Dynamic professional with extensive experience at Kwik Trip, excelling in team management and customer service. Proven track record in enhancing inventory accuracy and driving sales through strategic merchandising. Skilled in Microsoft Office Suite and adept at problem-solving, fostering a collaborative environment that supports continuous improvement and operational excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Assistant Store Leader
Kwik Trip
12.2021 - 10.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service best practices.
- Enhanced inventory management processes, improving stock accuracy and availability.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Implemented promotional displays, driving increased customer engagement and sales.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Resolved customer inquiries efficiently, fostering positive shopping experiences.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Conducted regular audits of cash handling procedures to maintain financial integrity within the store location.
- Educated staff on strategies for handling difficult customers and challenging situations.
Patient Account Representative
Mayo Clinic Health System
03.2012 - 06.2021
- Managed patient account inquiries, ensuring timely resolution of billing discrepancies.
- Facilitated insurance verification processes to enhance patient experience and reduce delays.
- Streamlined account reconciliation procedures, improving accuracy in financial reporting.
- Trained new staff on system navigation and best practices for patient account management.
- Collaborated with healthcare providers to obtain necessary documentation for billing compliance.
- Led initiatives to enhance communication between departments, fostering a cohesive work environment.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Responded to patient, family, and external payer inquiries.
- Utilized computer programs to create invoices, letters, and other documents.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Entered client details and notes into system for interdepartmental access and review.
Education
Associate of Applied Science - Health Information Technology
Western Technical College
La Crosse, WI04-2019
Skills
- Customer relationships
- Store operations
- Health and safety
- Team management
- Policy enforcement
- Recruiting and hiring
- Microsoft Office Suite
- Customer service
- Problem-solving
- Multitasking and organization
- Epic systems
Timeline
Assistant Store Leader
Kwik Trip
12.2021 - 10.2025
Patient Account Representative
Mayo Clinic Health System
03.2012 - 06.2021
Associate of Applied Science - Health Information Technology
Western Technical College