BREA ROBINSON
Auburn,Ga
Summary
A dependable Lifestyle Design Center Coordinator with 5+ years of customer service experience providing the strategic vision and leadership that assists customers in selecting options for their dream home. Highly organized and detail-oriented with a strong work ethic and dedication to the customer, the team, and overall, the execution of the customer's vision. Deliver consistent happy customer surveys after each appointment. A skilled and dependable coordinator who provides excellent customer service, positive leadership, and a focus towards delivering consistency at each Design Appointment. Supervised and motivated teams with 5+ team members previously, while building and achieving the company's goals. Currently seeking the Market Lifestyle Design Center Manager position.
Overview
11
11
years of professional experience
Work History
Lifestyle Design Center Coordinator
Fischer Homes
08.2023 - Current
- Gathered and organized materials to support each design appointment
- Managed o project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Work one on one with each home buyer in selecting their new home finishes
- Assist and provide excellent customer service from the start of the selection process to the closing of the personalized dream home
- Assist customers in customizing their vision of their new home through chosen and personalized selections
- Review all agreements, selections, and set clear expectations with each buyer
- Work with Division Managers, Sales Managers to assist in designing inventory homes utilizing research on what is current and popular for that specific plan and community.
- Maintain the Design Center Showroom
- Stay up to date on trends and changes in the industry
- Assist customers in refocusing back to the task at hand to ensure timeliness and accuracy of the appointment.
- Research products and changing trends to gain and grow knowledge about our products offered
- Follow a detailed process to ensure consistency and accuracy
- Follow Up with our Customers, Sales Counselors, and management to ensure selections and sign offs are accurate and completed on time
Sales Counselor
Fischer Homes
07.2020 - 08.2023
- Greet Customers and get to know their likes/dislikes
- Lead customers through the Sales Process from their first visit to contract with confidence
- Listen and understand every buyers wants and needs during the discovery process
- Created & executes a prospecting, marketing & follow up plan for each individual buyer
- Achieve a high customer satisfaction rating
- Detailed communication by setting the proper expectation & managing of the customers process, documents, & designs.
- Inspired trust and credibility with clients by maintaining a high level of professionalism in all interactions.
- Increased sales revenue by developing and implementing strategic sales plans tailored to individual clients'' needs.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Leasing Agent
Roswell Village Apartments
01.2019 - 07.2020
- Greeted prospects and qualified them by covering all criteria
- Immediately record all telephone and in-person visits using CRM, and Yardi computer systems
- Filed guest cards and maintained according to established procedures
- Inspect models and available 'market ready' units
- Demonstrated community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits
- Closing the sales by following up and going over the tours, comments, and concerns
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
- Ensure apartment is ready for resident to move-in on agreed date
- Immediately follow-up on prospects that did not close and attempt to close sale again
- Secure new residents' signature(s) on appropriate paperwork prior to move-in
- Represent the company in a professional manner at all times
- Consistently implement policies of the community
- Listened to resident requests, concerns and comments
- Conduct market surveys and shop competitive communities
- Maintain open communication with Property Manager and Maintenance Supervisor
Sales Manager
Aerie By American Eagle
12.2018 - 11.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Full Time Assistant Manager
Francesca's Boutique
01.2017 - 11.2018
- Handled all employee scheduling to ensure adequate staffing for each shift
- Encouraged sales associates to cross-sell additional products and services to purchasing customers
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Offered exceptional customer service to differentiate and promote the company brand
- Educated customers on product and service offerings
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Assisted the Manager in selecting Talent, uplifting team members in sales
- Help train and develop team members
- Provided memorable memories for our customers through making them seen, heard, and cherished.
- Created a positive work culture by learning what motivates the team and recognize them for individual successes
Merchandise Associate
Von Maur
07.2016 - 04.2018
- Constructed aisle displays and arranged end caps to promote specific products
- Planned and developed merchandise and selling strategies
- Analyzing sales figures, customers reactions and market trends to anticipate product needs
- Kept current on market and product trends to effectively answer customer questions
- Maintained friendly and professional customer interactions
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Retail Sales Associate
Nordstrom
05.2013 - 03.2015
- Inputted information from customer calls and onsite service visits into the company's system using Nordstrom's emailing system
- Monitored multiple databases to keep track of all company inventory
- Planned and executed sales goals more than $500 daily
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs
- Generated brand awareness and positive product impressions to increase sales
- Drove sales by effectively upselling and cross-selling products to maximize profitability
- Greeted each customer and offered to assist them to provide excellent customer service
- Followed all company policies, rules and procedures to promote company goals and ensure safety.
Education
Business Administration -
Georgia Gwinnett College
Lawrenceville, GA01.2024
Skills
- Customer Service Focused
- Multitasking and Organization
- Training and development
- Quick learner
- Results-oriented and focused
- Microsoft Office, Sapphire, CRM
- Excellent communication
- Goal oriented
- Creative
- Enthusiastic
Timeline
Lifestyle Design Center Coordinator
Fischer Homes
08.2023 - Current
Sales Counselor
Fischer Homes
07.2020 - 08.2023
Leasing Agent
Roswell Village Apartments
01.2019 - 07.2020
Sales Manager
Aerie By American Eagle
12.2018 - 11.2019
Full Time Assistant Manager
Francesca's Boutique
01.2017 - 11.2018
Merchandise Associate
Von Maur
07.2016 - 04.2018
Retail Sales Associate
Nordstrom
05.2013 - 03.2015
Business Administration -
Georgia Gwinnett College
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