BREA SCHARICH

Outstanding Customer Service:

*Greeted customers with a friendly welcome, and responded to requests for information, and worked effectively in fast-paced environments., using excellent communication skills, both verbal and written.

*Recognized for exceptional cashier service, attracting repeat customers who willingly endure long queues to be served, and achieved a pro-active, intuitive approach through dedicated attentive customer engagement, verbal and nonverbal communication, and active listening.

*Built stellar relationships and a solid customer following to encourage repeat business through active listening and communication skills, and courteous, professional responses.

*Proficient in receiving positive feedback from customers, improving consumer expectations and customer retention, cultivating strong customer connections.

Trusted Leadership/Collaboration:.

*Earned confidence from supervisors to mentor new associates in register and self register and self checkout operations.

*Actively supported and worked together with associates by offering assistance to resolve concerns, whenever requested, ensuring a smooth teamwork approach to problem-solving.

• Influential Leadership/ Highly Versatile:

*Acted as a temporary Front-End Supervisor for two months, assuming leadership responsibilities while an incumbent Front-End Supervisor attended to other essential store duties.

1. Demonstrated flexibility by stepping into the role voluntarily, without receiving additional compensation for two months, to assist with numerous customers.

2. Directed long lines of customer traffic, supplied supervisor overrides for cashier assistance, oversaw each day's schedule for incoming and exiting front end team members, and provided seamless coverage for breaks and lunches for all cashiers and checkout attendants.

• Multitasking/Loss Prevention Monitoring

*Skilled at subtly watching customers scan their purchases, providing friendly, courteous service as needed, for accurate pricing and to deflect theft, while working independently and collaboratively in a team environment.

*Paid attention to detail while completing assignments,
while self-motivated, with a strong sense of personal responsibility.

• Proficiently Processed Transactions:

*Efficiently completed credit, debit, and cash transactions correctly providing accurate change to decrease customer confusion, discrepancies, or disputes.

*Processed credit card, debit, EBT, and WIC with POS system, and used check reader to process checks, asking for ID verification as needed.

*Facilitated the discovery and procurement of sought-after brands and sale items through expert research, negotiation, and purchasing skills, and encouraged customers to join reward programs.

• Strong Adaptability

*Proven ability to learn quickly and adapt to new skills, techniques, or procedures, passionate about learning and committed to continual improvement.

*Willing to be cross-trained to hone my skills, work in other departments of the company and enhance future career development.

• Versed in Conflict Resolution/Critical Thinking

*Experienced in deescalating resolving conflict in situations with resolving customer disputes conflict with empathy and diplomacy. Examples include:

*Analyzing, identifying and developing practical solutions in decision making, while remaining calm under pressure, and employing empathetic and respectful listening skills to consumers' concerns and feelings.

*Demonstrated understanding of their perspectives offering alternative solutions and resolving issues the satisfaction of customers.

*Implementing a proactive approach that reduced customer frustrations and complaints, successfully mitigated disputes, resulting in a notable reduction of occurrences.

**Handled customer complaints and concerns independently, and if escalated, directed to front end supervisor for quick resolution.

• Diligent Work Ethic/Efficient Time Management

*Dedicated, hard-working mentality, committed to exemplary time management and work ethic consistently ensuring efficient completion of tasks, demonstrating consistent thoroughness, and attention to detail.

• Meticulous Organization/Sanitation:

*Prioritized organization and sanitation of work areas while ensuring prompt customer assistance, balancing both responsibilities effectively.

• Excellent Customer Service:

*Warmly greeted customers entering store and responded promptly to customer needs, built strong customer relationships to encourage repeat business, and providing personal customer service.

**Addressed customer needs fot product recommendations to increase sales, and responded promptly to requests for assistance, spills and customer inquiries.

*Maintained current knowledge of store promotions and highlighted sales to customers, and encouraged customers to make additional purchases by highlighting current deals.

*Identified and resolved product price discrepancies when observed or brought to attention, and checked personal identifications during alcohol and tobacco sales.

• Card Check, and Cash Handling:

*Proficient in credit card, debit and EBT transactions with electronic POS. system, and collecting cash, card and check payments.

Provided consistent accurate change, handled cash with high accuracy, and took care to check bills for fraud

• Building Relationships:

*Built rapport with customers to encourage repeat business, and adeptly gave valuable assistance with finding pricing errors and product placement, answered customer questions and provided store information..

*Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

• Cooperative Collaboration:

*Worked as team to assist customers with department product prices, product location or retrieving merchandise from shelves or back room.

*Worked closely with shift manager to solve problems and handle customer concerns and adeptly handled customer complaints and concerns., and escalated to direct supervisor for quick resolution, if needed.

Diligent Organization/Cleaning:

*Achieved store standards by regularly performing register belt sanitation, and keeping work area organized.