Brea Smith
Houston,Tx
Summary
Seasoned Senior Community Manager with background in managing and developing vibrant, thriving communities. Experienced in building strong relationships with residents, mediating conflicts, and driving resident satisfaction initiatives. Strengths include strategic planning, excellent communication skills, and ability to cultivate positive community culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SR. COMMUNITY MANAGER
Tarantino Properties
06.2023 - 04.2024
- Responsible for implementing strategic initiatives that enhanced resident retention, reputation, and community relationships at the sole Texas property
- Successfully revitalized property's image and nurtured resident relationships through implementation of innovative maintenance protocols, meticulous contract negotiations, and rigorous cleanliness standards
- By implementing tailored security measures, I significantly increased resident retention, showcasing my commitment to operational excellence and resident satisfaction amidst three management transitions.
- Managed property expenses through the implementation of budgeting strategies.
- Demonstrated professionalism through polished appearance.
- Received top-tier customer service recognition for consistently delivering exceptional resident interactions.
- Ensured accurate and timely payroll processing for entire staff
LEASE-UP COMMUNITY MANAGER
Greystar
07.2020 - 01.2023
- Implemented targeted marketing strategies to optimize occupancy and NOI.
- Led teams and managed finances to consistently deliver exceptional service in luxury living communities
- Demonstrated ability to manage A-class mid-rise properties with exceptional precision and excellence, making me a valuable asset.
- Successfully increased tenant satisfaction by effectively performing tasks including unit showings, lease processing for move-ins and renewals, as well as managing move-outs.
- Collaborated with marketing teams to align community strategies and brand goals.
- Established partnerships with local businesses and organizations.
- Compiled reports on website traffic, conversions, and other metrics.
- Prepared detailed budgets and financial reports for properties.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Prepared bids for repairs, renovation and general maintenance.
- Compiled and communicated operational and financial reports to Regional Manager.
SR. ASSISTANT MANAGER
ALLIANCE RESIDENTIAL COMPANY
08.2019 - 07.2020
- Oversaw a prestigious A-Class property spanning two phases of a downtown mid-rise
- Focused on addressing capital items, managing budgets, overseeing bill payments, and handling delinquency.
- Led and supervised staff operations
- Successfully managed property sale transition and management change, ensuring continuous operations and high standards of excellence.
- Provided guidance and support to tenured Sr. Community Manager
ASSISTANT PROPERTY MANAGER
ZRS Management
03.2015 - 08.2019
- Efficiently managed rent collection and accurately processed final account statements while collaborating with accountants
- Developed streamlined policies and procedures to enhance property management efficiency
- Complied detailed monthly KPI reports for regional management, effectively resolving resident conflicts
- Maintained accurate general ledger records and effectively managed accounts payable issues.
- Highlighted for exceptional performance with a nomination for the 2017 HAA ACM of the Year award.
LEASING CONSULTANT
CWS APARTMENT HOMES
07.2013 - 03.2015
- Provided exceptional customer service by actively touring the property with prospective residents, managing all aspects of customer interactions, and successfully achieving sales goals.
- Conducted regular market surveys to stay updated on competitors and used comprehensive product knowledge to increase closing ratio
- Successfully implemented lease renewal programs while maintaining a market-ready inventory. Promptly addressed customer complaints while upholding a professional appearance and demeanor.
Education
ASSOCIATE OF ARTS - Psychology
University of houston
Skills
- Team Building
- Leadership
- Sales
- Fair Housing Mandates
- Marketing Skills
- Staff Development
- Knowledge of Business Management
- Experience in New Construction/Lease-Up
- Microsoft Office
- ADP
- Paylocity
- Onesite
- Yardi
- OPS
- Yieldstar
- LRO
- AREM
- Bluemoon
Personal Information
Title: SENIOR COMMUNITY MANAGER
References
Available Upon Request
Certification
- Dale Carnegie Sales Certification
- Scrum Master Certification
Accomplishments
- 2021 HAA Nomination - Property of The Year, San Paloma
- 2021 Assistant Community Manager of The Year, Broadstone Skyline
References
References available upon request.
Timeline
SR. COMMUNITY MANAGER
Tarantino Properties
06.2023 - 04.2024
LEASE-UP COMMUNITY MANAGER
Greystar
07.2020 - 01.2023
SR. ASSISTANT MANAGER
ALLIANCE RESIDENTIAL COMPANY
08.2019 - 07.2020
ASSISTANT PROPERTY MANAGER
ZRS Management
03.2015 - 08.2019
LEASING CONSULTANT
CWS APARTMENT HOMES
07.2013 - 03.2015
ASSOCIATE OF ARTS - Psychology
University of houston
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