Brea Vance

Olive Garden

09.2022 - Current

Manage the waitlist and seating arrangements to ensure efficient operation of the restaurant.
Assist with various front-of-house tasks, including taking reservations, answering phone calls, and ensuring cleanliness of the dining area.
Provide exceptional customer service and resolve and guest concerns or issues in a professional manner.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Completed daily side work and opening and closing duties without fail.