Brea Williams
Oxon Hill,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Security Captain
Sunstates Security
07.2018 - Current
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
- Boosted employee morale through recognition programs that celebrated outstanding contributions to the team''s success.
Customer Service Rep.
Delta Airlines
10.2015 - 07.2018
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
DC Department of Health
03.2012 - 11.2016
- Supported the development of organizational policies and procedures providing input based on expertise in administrative best practices.
- Maintained utmost confidentiality while handling sensitive information related to company data and personnel matters.
- Provided exceptional support to senior leadership during critical business events, including conferences, meetings, and presentations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
Medical Assistant -
University of The District of Columbia
Washington, DC01.2013
High School Diploma -
Sherwood High School
Sandy Spring, MD05.2012
Skills
- Scheduling Management
- Relationship building and management
- Strong Organizational Abilities
- Expert Time Management
- Effective problem solving
- Critical Thinking
- Customer Relations
Timeline
Security Captain
Sunstates Security
07.2018 - Current
Customer Service Rep.
Delta Airlines
10.2015 - 07.2018
Administrative Assistant
DC Department of Health
03.2012 - 11.2016
Medical Assistant -
University of The District of Columbia
High School Diploma -
Sherwood High School
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