Breah Friede
St. Michael ,MN
Summary
Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Seeking role to expand skill set and develop professionally.
Overview
8
8
years of professional experience
Work History
Service Advisor
Auto Nation Ford
Saint Paul, MN
10.2023 - Current
- Explored customer feedback to identify areas of improvement in service delivery.
- Maintained up-to-date knowledge of company products, policies, and procedures.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
Quick Lane Manager
Northstar Ford
Duluth, MN
05.2023 - 10.2023
- Directed daily work of staff and maintained performance reports, adhering to regulations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
Service Advisor
NorthStar Ford
Duluth, MN
02.2020 - 05.2023
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Researched coverages under warranties and determined requirements for coverage.
- Handled telephone inquiries regarding appointments and work in process.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Gas Station Clerk
Emma's Express
Albertville, MN
03.2018 - 01.2019
- Prepared daily records of food and gas sales and balanced register drawers.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Sales Associate
Adidas
Saint Michael, MN
04.2016 - 11.2018
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
Softlines Sales Associate
Target
Rogers, MN
02.2018 - 10.2018
- Maintained records related to sales for store management.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
Education
BBA - Human Resources Management
University of Minnesota - Duluth
Duluth, MN05.2023
BBA - Business Management
University of Minnesota - Duluth
Duluth, MN05.2023
BBA - Chinese Language And Cultural Area Studies
University of Minnesota - Duluth
Duluth, MN05.2023
Skills
- Team Collaboration
- Performance Goals
- Computer Skills
- Data Processing
- Product Training
- Multitasking and Organization
- Service Order Flow
- Customer Service
- Excellent Communication
- De-escalation Techniques
- Calm and Professional Under Pressure
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
Service Advisor
Auto Nation Ford
10.2023 - Current
Quick Lane Manager
Northstar Ford
05.2023 - 10.2023
Service Advisor
NorthStar Ford
02.2020 - 05.2023
Gas Station Clerk
Emma's Express
03.2018 - 01.2019
Softlines Sales Associate
Target
02.2018 - 10.2018
Sales Associate
Adidas
04.2016 - 11.2018
BBA - Human Resources Management
University of Minnesota - Duluth
BBA - Business Management
University of Minnesota - Duluth
BBA - Chinese Language And Cultural Area Studies
University of Minnesota - Duluth
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