Breahna Tyler
Bethlehem,GA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
15
15
years of professional experience
Work History
Vice President Administrative Assistant
1st Franklin Financial Corporation
Winder, GA
01.2020 - Current
- Provides administrative support for the Vice President of Operations and Regional Operators
- Provides exceptional customer service to customers and employees
- Excellent rapport with customers and employees
- Ability to complete projects on time with minimal supervision
- Proficient in Microsoft Office
- Maintains all files, schedules for Regional Operations Directors and VP
- Directs phone calls for VP
- Schedules appointments and meetings for Division employees
- Produces delinquency and profit reports monthly, quarterly & annually for VP
- Approves time sheets for all employees in our Division through ADP
- Makes travel arrangements (flight, hotel etc.) for Vice President and Regional Operators for meetings
- Complete personal and VP expense reports using Concur
Senior Customer Service Representative
1st Franklin Financial Corporation
Winder, GA
03.2015 - 12.2019
- Answer phone and assist customers with any questions or concerns pertaining to their account
- Excellent rapport with customer and employees
- Take a complete loan application and customize to customers' needs
- Collect on delinquent accounts, work with customers to get up to date on payments
- File legal at Magistrate Court on past due accounts
- Update accounts according to bankruptcy policy
Cashier
Dollar General
Winder, GA
10.2014 - 03.2015
- Provide exceptional customer service
- Assist customer with finding items of interest
- Use cash register to check out customer's items
- Keep entire store in order, make sure all items are put back on shelf in orderly fashion
- Sweep, mop, & clean bathrooms
Unemployed - Full Time Mother
01.2011 - 10.2014
Cashier/Customer Service Representative
Ingles Supermarket
Winder, GA
10.2009 - 12.2011
- Provide exceptional customer service
- Assist customer with finding items of interest
- Use cash register to check out customer's items
- Keep cash register and area around register tidy
- Sweep, mop, & clean bathrooms
- Bring back items that customer no longer wanted at check out
Education
High School Diploma -
Winder-Barrow High School
Winder, GA 05-2010
Skills
- Positive and professional
- Customer service
- Customer and employee rapport
- Company guidelines
- Account management
- Relationship building
- Decision-making
- Critical thinking
- Corporate communications
- Complex Problem-solving
- Loan origination and underwriting
- Team collaboration
- Adaptive team player
- Conflict resolution
- Inbound and outbound calling
- Microsoft Office
- Complaint handling
Timeline
Vice President Administrative Assistant
1st Franklin Financial Corporation
01.2020 - Current
Senior Customer Service Representative
1st Franklin Financial Corporation
03.2015 - 12.2019
Cashier
Dollar General
10.2014 - 03.2015
Unemployed - Full Time Mother
01.2011 - 10.2014
Cashier/Customer Service Representative
Ingles Supermarket
10.2009 - 12.2011
High School Diploma -
Winder-Barrow High School
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