Breale Ali
Cleveland,OH
Summary
Driven professional with a proven track record at Bank of America in enhancing customer satisfaction and resolving complex fraud cases. Skilled in problem-solving and effective communication, demonstrated through successful case management and recovery of lost funds. Excelled in multitasking and maintaining positive client relations across diverse roles, significantly contributing to team and company success. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Positive and diligent Type professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering Number years of Industry experience paired with goal-oriented and performance-minded approach.
Overview
14
14
years of professional experience
Work History
CDL Class B Driver
Greater Cleveland Regional Transit
Cleveland, OH
12.2023 - 07.2024
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Collaborated with dispatchers for accurate scheduling, addressing any changes or issues promptly.
- Enhanced customer satisfaction by ensuring timely and safe deliveries of goods.
- Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.
Property Manager Finance
Cuyahoga Metropolitan Housing Authority
Cleveland, OH
05.2021 - 02.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
Fraud Prevention Specialist
Bank of America
Kennesaw, GA
03.2019 - 09.2022
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Administrative Assistant
Cleveland Public Library
Cleveland, OH
11.2010 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associates Of Arts - Administration
Lorain Community College
Elyria, OHSkills
Time Management
Problem-Solving
Multitasking
Excellent Communication
Organizational Skills
Active Listening
Decision-Making
Effective Communication
Customer Relations
Assisting customers
Timeline
CDL Class B Driver
Greater Cleveland Regional Transit
12.2023 - 07.2024
Property Manager Finance
Cuyahoga Metropolitan Housing Authority
05.2021 - 02.2024
Fraud Prevention Specialist
Bank of America
03.2019 - 09.2022
Administrative Assistant
Cleveland Public Library
11.2010 - 02.2018
Associates Of Arts - Administration
Lorain Community College