Summary
Overview
Work History
Education
Skills
Timeline
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Breale Jones

Snellville,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

10
10
years of professional experience

Work History

Call Center Supervisor

Regions
05.2022 - 10.2022
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Relationship Banker

Bank Of America
01.2013 - 04.2022
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.

Education

Bachelor of Science - Biology

Georgia State University
Atlanta, GA
12.2020

Skills

  • Document Management
  • Operational Efficiency
  • Quality Assurance
  • Employee Motivation
  • Written Communication
  • Policy and Procedure Modification
  • Customer Relations
  • Business Administration
  • Information Protection
  • Banking Operations
  • Workflow Planning

Timeline

Call Center Supervisor

Regions
05.2022 - 10.2022

Relationship Banker

Bank Of America
01.2013 - 04.2022

Bachelor of Science - Biology

Georgia State University

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Breale Jones