Brealynne Jewell
Glendale,AZ
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Private Nanny
Brittanie Nichols
11.2024 - Current
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Built positive and nurturing environments to support child social and emotional growth.
- Implemented daily routines for optimal child development and created a structured environment.
- Prepared healthy, age-appropriate snacks and meals.
Kids Academy Team Member
Lifetime Athletic Club
02.2023 - 08.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Logged information regarding naps, feedings, and any medications administered.
- Promoted a positive and inclusive classroom environment, fostering strong relationships among students and staff.
911 Dispatcher
City of Phoenix
01.2013 - 03.2018
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Front End Manager
Albertsons
08.2012 - 01.2013
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Starbucks Supervisor
Albertsons
09.2009 - 08.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Front Desk Receptionist
Shooters World
08.2011 - 01.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Claims Manager
Data Processing Services Inc.
05.2009 - 08.2009
- Determined proper course of action for claims processing.
- Sales, door to door experience.
- Reporting claims to insurance companies on behalf of insured to file roofing damage claims.
Restaurant Hostess
Mimi's Cafe
01.2008 - 08.2008
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Kidstop Specialty Toystore
05.2005 - 01.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
General Studies
Mountain Ridge High School
Glendale, AZ05-2008
Skills
- Computer skills
- Critical thinking
- Typing speed
- Stress tolerance
- Information gathering
- Customer service
- Goal oriented
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Documentation and reporting
- Patience and empathy
Timeline
Private Nanny
Brittanie Nichols
11.2024 - Current
Kids Academy Team Member
Lifetime Athletic Club
02.2023 - 08.2023
911 Dispatcher
City of Phoenix
01.2013 - 03.2018
Front End Manager
Albertsons
08.2012 - 01.2013
Front Desk Receptionist
Shooters World
08.2011 - 01.2012
Starbucks Supervisor
Albertsons
09.2009 - 08.2012
Claims Manager
Data Processing Services Inc.
05.2009 - 08.2009
Restaurant Hostess
Mimi's Cafe
01.2008 - 08.2008
Sales Associate
Kidstop Specialty Toystore
05.2005 - 01.2008
General Studies
Mountain Ridge High School
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