Driven housekeeper with 4 years' expertise in managing housekeeping staff to deliver clean, neat and stocked guest rooms. Detail-oriented while performing guest room inspections, recording discrepancies and notifying management of concerns. Focused on increasing customer satisfaction by training staff on housekeeping techniques and how to fulfill guests' requests. Excellent waxing, polishing and cleaning skills. Excels at managing time and handling physically-demanding work. Oversee front desk and housekeeping operations alongside monthly reporting to maintain functionality. Welcoming and personable with fantastic eye for detail devoted to achieving maximum customer satisfaction. Effectively manages time to complete routine and deep cleaning tasks. Educated on chemical handling and proper PPE use to avoid hazards or injuries.
Hi, I’m
Cambrea Zimmerman
Indianapolis,IN
Summary
Overview
4
years of professional experience
Work History
Best Inn HotelIndianapolis, IN
Housekeeping
05.2015 - 08.2019
Job overview
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
Education
Madison High SchoolAdrian, MI
None
University Overview
Currently in the process of getting my GED, finished some high school (11th grade)
Skills
- Quality Assurance Controls
- Task assignment
- Employee Motivation
- Desktop Computers
- Folding clean laundry
- Strong Organization
- Work Inspection
- Vacuuming and sweeping
- Decision-Making
- Team Guidance and Motivation
- Expense Tracking
- Inter-department collaboration
- Painting Work
- Process Monitoring
- Safety Protocols
- Complaints Handling
- Janitorial process improvement
- Room Occupancy Maintenance
- Laundry and Dry Cleaning
- Staff Training
- Microsoft Office
- Window Cleaning
- Chemical Handling
- Customer Service
- Presentation Skills
- Dusting furniture
- Policy Enforcement
- Furniture Cleaning
- Sorting and washing laundry
- Budget Administration
- Pest Control
- Problem-Solving
- Creative Thinking
- Pressure Washers
- Performance Evaluation
- Customer service-focused
- Guest Relations
- Ordering cleaning supplies
- Clear Communication
- Linens Management
- Complaint Investigation
- Performance Improvements
- Sanitation Standards
- Performance Assessment
- Quality Assurance
- Service Optimization
- Cleaning and sanitation
- Cleaning bathrooms
- Customer service focus
- Customer Relations
- Cleaning techniques
- Cost Estimation
Timeline
Housekeeping
Best Inn Hotel
05.2015 - 08.2019
Madison High School
None