Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Breana Armas

Inglewood,CA

Summary

Highly dedicated customer service professional experienced in fast-paced Call Center environments, seeking an opportunity in a team-orientated company where I can develop my skills and grow. I possess the ability to handle multiple responsibilities and complete tasks in a timely manner. I am a team player that works well with others as well as alone with minimal supervision. I am detail oriented and place high focus on providing exceptional customer service. I am upbeat, flexible, reliable, friendly, and master new concepts as well as skills. Strong problem resolution skills with proven success remaining focused and exceeding productivity goals. Recognized by Leadership as being a highly positive, motivated, and a committed team player.

Overview

5
5
years of professional experience

Work History

K-8 Math Tutor

Tutor Partners LLC
Compton, California
02.2024 - Current
  • Assisted students with understanding mathematical concepts such as algebra and geometry.
  • Developed lesson plans tailored to each student's learning needs and abilities.
  • Demonstrated how to use calculators, computers, and other technology tools for problem-solving tasks in mathematics.

Senior Customer Service Representative

Best Buy Health
Carlsbad, CA
11.2021 - 01.2023
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Oversaw and guided team of 14 to handle customer call escalations, training and mentoring new employees on customer service and order processing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Customer Service Representative (Active Aging)

Best Buy Health
Carlsbad, CA
03.2021 - 10.2021
  • Assisting existing customers with bill inquiries such as payment processing, refund review, explanation of usage and full account research to obtain a resolution.
  • Technical support - Resolving hardware and software issues handsets might have, making tests to make sure it will be functional for customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Courtesy Clerk/ Vitamins HBA Clerk

Sprouts Famers Market
Los Angeles, CA
05.2019 - 11.2020
  • Provided excellent customer service by being friendly and courteous at all times.
  • Promote vitamins sold in the store/ explain the benefits, Stocking, inventory, and store overall business needs.
  • Assisted with price checks, go-backs, and replenishing supplies.

Education

Bachelor of Arts - Speech Language Hearing Sciences

San Diego State University
San Diego, CA
05.2024

High School Diploma -

Inglewood High School
Inglewood, CA
06-2020

Skills

  • Product Knowledge
  • Account Management
  • De-Escalation Techniques
  • Staff Training/Management
  • Technical Proficiency
  • Information Protection
  • Call Center Operations
  • MS Office Proficiency
  • Remote Support
  • Group And Individual Tutoring

Languages

Spanish
Full Professional

Timeline

K-8 Math Tutor

Tutor Partners LLC
02.2024 - Current

Senior Customer Service Representative

Best Buy Health
11.2021 - 01.2023

Customer Service Representative (Active Aging)

Best Buy Health
03.2021 - 10.2021

Courtesy Clerk/ Vitamins HBA Clerk

Sprouts Famers Market
05.2019 - 11.2020

Bachelor of Arts - Speech Language Hearing Sciences

San Diego State University

High School Diploma -

Inglewood High School
Breana Armas