Breana Baines
Louisville,KY
Summary
Adept at managing over $15.6 million in client accounts for Southern Graphics Systems & Co, I excel in collections and accounts receivable, demonstrating strong client relations and proficiency in Microsoft Excel. My background includes enhancing collection efforts and customer service, achieving consistent monthly targets, and mentoring teams for peak performance.
Overview
12
12
years of professional experience
Work History
ACCOUNTS RECEIVABLE SPECIALIST
Southern Graphics Systems & Co
Louisville, KY
12.2019 - Current
- Managed accounts receivable process, including invoicing, payment collection, and account reconciliation
- Collaborated with sales team to resolve customer disputes and ensure timely payment of outstanding invoices
- Generated monthly aging reports to identify delinquent accounts and prioritize collection efforts
- Trained new team members on accounts receivable processes and procedures
- Maintained strong relationships with key customers, ensuring timely payment and resolving any billing issues
- Investigated discrepancies between purchase orders, delivery receipts, and invoices for prompt resolution
- Managed a portfolio of 6500+ client accounts worth $15.6 million in annual revenue
Patient Care Associate
Norton's Hospital
Louisville, KY
09.2024 - 01.2025
- Took vital signs & drew blood accurately using automated devices whenever possible.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety.
- Planned and served meals and snacks to patients according to prescribed diets.
- Engaged with patient family and friends to provide courteous visit experience.
COLLECTIONS SUPERVISOR
The United Collection Bureau
Jeffersonville, IN
04.2019 - 11.2019
- Supervised a team of 20 collection specialist agents in a high-volume call center environment
- Monitored calls for quality assurance purposes, providing feedback and coaching to improve representative performance
- Managed escalated customer issues, resolving complex problems while maintaining a high level of professionalism and empathy
- Assisted in hiring process by conducting interviews, evaluating candidates' skills against job requirements
- Conducted regular team meetings to communicate updates, share best practices, and address any concerns or challenges faced by the team members
COLLECTIONS & RECOVERY SPECIALIST II
Equian, LLC
Louisville, KY
06.2016 - 02.2019
- Managed a portfolio of 500+ accounts, consistently exceeding monthly collection targets
- Utilized skip tracing techniques to locate hard-to-find debtors, resulting in an increase in successful contacts
- Provided exceptional customer service by addressing inquiries and concerns from debtors professionally and efficiently
- Trained new team members on best practices for effective debt recovery processes
MEDICAL DEBT COLLECTOR
NPAS Solutions - Parallon
Louisville, KY
07.2015 - 07.2016
- Successfully collected outstanding debts, consistently meeting or exceeding monthly collection targets
- Negotiated payment arrangements with delinquent customers, resulting in an increase in debt recovery rate
- Maintained accurate and up-to-date records of all collections activities and communications with debtors
- Managed high-volume inbound and outbound calls to effectively negotiate payment arrangements with debtors
TECHNICAL SUPPORT REPRESENTATIVE
Charter Communications- Spectrum
Louisville, KY
04.2013 - 07.2015
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Documented all customer interactions and solutions in a detailed ticketing system for future reference
- Performed remote diagnostics and troubleshooting to identify root causes of technical problems
- Provided step-by-step instructions to customers on how to resolve common software installation issues
- Maintained a high level of professionalism while handling difficult or irate customers, de-escalating tense situations effectively
Education
ASSOCIATE'S DEGREE - BUSINESS MANAGEMENT
Indiana Tech University
10.2019
Skills
- Customer service support
- Claims processing
- Microsoft Excel
- Accounts receivable
- Collections
- Strong client relations skills
- phlebotomist (not certified)
References
References available upon request
Timeline
Patient Care Associate
Norton's Hospital
09.2024 - 01.2025
ACCOUNTS RECEIVABLE SPECIALIST
Southern Graphics Systems & Co
12.2019 - Current
COLLECTIONS SUPERVISOR
The United Collection Bureau
04.2019 - 11.2019
COLLECTIONS & RECOVERY SPECIALIST II
Equian, LLC
06.2016 - 02.2019
MEDICAL DEBT COLLECTOR
NPAS Solutions - Parallon
07.2015 - 07.2016
TECHNICAL SUPPORT REPRESENTATIVE
Charter Communications- Spectrum
04.2013 - 07.2015
ASSOCIATE'S DEGREE - BUSINESS MANAGEMENT
Indiana Tech University
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