Breana Benford
San Diego,CA
Summary
Multi-talented Program Supervisor driven to optimize processes and improve productivity to maximize Program Successes. Excelling at managing stakeholder relationships and administrative functions. Highly effective at supervising and training staff to accomplish program objectives in an efficient and accurate manner.
Overview
12
12
years of professional experience
Work History
Operations Manager
Public Consulting Group, Inc.
San Diego, CA
02.2021 - Current
- Worked in matrix management environment with oversight of division level managers, operations, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Investigated and resolved departmental non-conformances.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Program Supervisor
Public Consulting Group
San Diego, CA
01.2019 - 02.2021
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Established performance goals with each department and provided feedback on methods for reaching those milestones
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
- Instituted quality systems within organization encompassing training, corrective and preventative action
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Analyzed and interpreted impact of federal, state and local legislation on company's internal structure
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Program Supervisor
Rescare
San Diego, CA
10.2017 - 12.2018
- Evaluated employees’ strengths and assigned tasks based upon experience and training, bolstering productivity in performance
- Maintained good communication between department heads, line staff and governing boards by attending board meetings and synchronizing interdepartmental functions
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment
- Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
- Assessed new employee skills and strengths to provide customized training.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Employment Case Management
Rescare
San Diego, CA
07.2016 - 10.2017
- Provided exceptional services including counseling, case management, education and job training to diverse client base.
- Referred clients to appropriate team members, community agencies and organizations to improve well-being and quality of life.
- Identified and addressed clients’ barriers to self-sufficiency such as homelessness, domestic violence, substance abuse and educational deficiencies.
- Collected and interpreted key metrics to determine which programs met desired outcomes and which ones required further streamlining to be successful.
- Directed client service with emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
Site Coordinator
Think Together Children's Program
Moreno Valley, CA
01.2013 - 01.2016
- Collaborated with school districts, principals and teachers to develop support systems that enhance student learning and academic achievement
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns
- Devised tools and benchmarks to improve performance and keep teams on task
- Successfully improved student participation in classroom through integration of creative role-playing exercises
Administrative Assistant Manager
San Diego Community College District
San Diego, CA
01.2009 - 01.2012
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings
- Established and maintained long-range plans for quality assurance
- Maintained team efficiency by delegating daily activities, monitoring output and rewarding positive contributions
- Performed accounting activities by preparing expense reports, purchase orders and invoices
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
Education
Bachelor Degree - Public Health
California Baptist University
Riverside, CAAssociate Degree - Social & Behavioral Studies
Moreno Valley College
Moreno Valley, CA2016
Skills
- Initiative and problem-solving abilities
- Excellent work ethic
- Team building expertise
- Creative problem solver
- Strong interpersonal skills
- Exceptional communication skills
- Motivated team player
- Program development and management
- Strategic planning capability
- Managed quality assurance program
- Conduct site evaluations and internal audits
- Contract negotiation
- Risk management processes and analysis
- Training Method Development
- Course Materials Development
- Simulation Leadership
- Curriculum design
Timeline
Operations Manager
Public Consulting Group, Inc.
02.2021 - Current
Program Supervisor
Public Consulting Group
01.2019 - 02.2021
Program Supervisor
Rescare
10.2017 - 12.2018
Employment Case Management
Rescare
07.2016 - 10.2017
Site Coordinator
Think Together Children's Program
01.2013 - 01.2016
Administrative Assistant Manager
San Diego Community College District
01.2009 - 01.2012
Bachelor Degree - Public Health
California Baptist University
Associate Degree - Social & Behavioral Studies
Moreno Valley College
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