Breana Black
Dallas,TX
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 3 years of insurance experience. Blends analytical and administrative acumen throughout investigations and recommendations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
05.2023 - Current
- Investigating each claim, evaluating facts, applying coverage, accurately documenting files and paying what is owed Applying knowledge of state and federal laws, statutes and insurance regulations through the claim handling process.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Senior Specialist
Paycom
07.2022 - 05.2023
- Responsible for providing world-class service and support to clients
- Retain and strengthen client relationships by providing full-picture solutions and best practice management.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Collections Specialist
National Credit Services
03.2020 - 07.2022
- Monitor accounts on a daily basis
- Identify outstanding account receivables
- Investigate historical data for debts and bills.
- Used probing techniques to determine debtors' reasons for delinquency.
- Maintained high volume of calls and met demands of busy and productive group.
Claims Customer Care Associate
Liberty Mutual
04.2018 - 02.2020
- Provides efficient customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Documented customer interactions and transactions for accurate, up-to-date records.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX05.2008
Skills
- Strong written and verbal communication skills
- Strong critical thinking and decision-making skills
- Ability to multi-task across technical platforms
- Strong organizational and time management skills
- Effective negotiation skills
- Ability to work collaboratively in a team environment while also being self-motivated and able to work independently
- Identification of complexities that may require coordination with independent experts, vendors, or defense counsel
- Accountability
- Resourcefulness
Certification
Property and Casualty License, 04/01/19, 04/01/20
Timeline
Claims Associate
State Farm
05.2023 - Current
Senior Specialist
Paycom
07.2022 - 05.2023
Collections Specialist
National Credit Services
03.2020 - 07.2022
Claims Customer Care Associate
Liberty Mutual
04.2018 - 02.2020
High School Diploma -
Cedar Hill High School
Property and Casualty License, 04/01/19, 04/01/20
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