Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breana Butters

Pompano Beach,FL

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Bru's Room Sports Grill. Proven ability to enhance guest experiences through relationship management and effective multitasking. Recognized for increasing repeat business and driving sales through personalized service and engaging interactions.

Overview

11
11
years of professional experience

Work History

Server

Bru's Room Sports Grill
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Supported needs of upwards of 80 customers daily at a time, at Bru's Room restaurant with social relevancy and intentionality.

Stewardess

Red Head Yacht Club
12.2015 - 12.2016
  • Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
  • Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
  • Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
  • Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
  • Assisted travelers with special needs, providing compassionate care while ensuring their safety throughout the journey.
  • Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
  • Managed dock spaces, rental houses, billing and collecting bills in timely and respectful manner.

Bartender

Coconuts Bar and Grill
03.2014 - 01.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender

Tucker Shucker's Bar and Grill
03.2014 - 01.2015
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Education

No Degree - General

Ozarks Technical Community College
Springfield, MO

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • High volume dining
  • Service prioritization
  • Sales techniques
  • Relationship management
  • Tableside etiquette
  • Multitasking and organization
  • Server training

Timeline

Server

Bru's Room Sports Grill
08.2024 - Current

Stewardess

Red Head Yacht Club
12.2015 - 12.2016

Bartender

Coconuts Bar and Grill
03.2014 - 01.2015

Bartender

Tucker Shucker's Bar and Grill
03.2014 - 01.2015

No Degree - General

Ozarks Technical Community College

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