Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Breana Cole

Denton,TX

Summary

Hardworking employee enthusiastic about learning about Hospitality and management, field inside and out. I want to pursue opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Delivery Driver

DHL Express
01.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Expedited deliveries to meet customer deadlines and requirements.

Department Supervisor

Amazon
08.2020 - 01.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Front of House Assistant

Texas Roadhouse
05.2017 - 05.2020
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.

Server Shift Leader

Red Robin
04.2017 - 02.2018
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Lead Server

Cheddar's Scratch Kitchen
08.2014 - 05.2017
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Assistant Club Manager

24 Hour Fitness
08.2014 - 02.2016
  • Increased staff performance and engagement via motivational leadership.
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage.
  • Implemented policies and procedures to improve club operations and standards.
  • Conducted regular evaluations of staff to drive quality service and customer satisfaction.
  • Recruited, hired, and trained to develop high-performing staff.
  • Planned, organized, and coordinated special events and celebrations.
  • Prepared monthly reports and budgets to track revenue and expenses.

Education

MBA - Business Administration And Management

Tarrant County College
Hurst, TX
05.2024

High school diploma - undefined

East Central High School
2013

Skills

  • Able to type 200 words per minute
  • Multitasking
  • Auto Delivery
  • Route Management
  • Product Distribution
  • Sales Strategy Development
  • Active Listening
  • Materials Transport

Additional Information

  • Greet and provide guest as they enter cocktail/dining seating. Provide superior customer service as guest has their visit. Serve the needs of others. Greet and provide guest as they entered dining/cocktail seating. Provide superior customer service while providing meals and drinks. Take inventory on spreadsheets and track logs of numbers. Serve the needs of others. Greet guest as they entered the gym. Provide guest with superior customer service. Log all calls and data entry onto Microsoft excel/ Microsoft word. Create spreadsheets of sales and recordings. Take inventory and record sheets as plans. Have CPR/AED certi cation active while employed to HIPPA act.

Timeline

Delivery Driver

DHL Express
01.2023 - Current

Department Supervisor

Amazon
08.2020 - 01.2023

Front of House Assistant

Texas Roadhouse
05.2017 - 05.2020

Server Shift Leader

Red Robin
04.2017 - 02.2018

Lead Server

Cheddar's Scratch Kitchen
08.2014 - 05.2017

Assistant Club Manager

24 Hour Fitness
08.2014 - 02.2016

MBA - Business Administration And Management

Tarrant County College

High school diploma - undefined

East Central High School

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Breana Cole