Breana Corley

• Kept up to date knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Applied comprehensive knowledge of primarily beer (some liquor, cider and wine as well) along with appropriate entree pairings.
• Up-sold high-profit items such as appetizers and bottled/ canned beer to enhance sales numbers.
• Took monthly tests to ensure adequate knowledge of 200+ craft beers, along with any new styles.
• Worked fast and efficiently to ensure each customer was tended to as well as engaged with them to help their experience be the best it could be.

• Oversaw the entire building and opening of a 40,000 Sq. Ft. , $5 million fitness facility.
• As AGM, managed a pre-sale team leading up to our Grand Opening.
• Increased customer engagement through the creation of compelling social media content and strategies.
• Optimized job postings for better visibility, resulting in increased applicant numbers as well as developed a more effecting interview process.
• Enhanced brand visibility by developing and implementing different marketing strategies with my team.
• Built long-lasting client relationships through excellent customer service and consistent followups both prior to, and after opening.
• Collaborated with local businesses to create targeted promotional campaigns, driving customer engagement and sales growth withing our facility.
• As GM, I oversaw multiple departments and closely manage my team, consisting of 72 employees total.
• Completed a monthly analysis on staff members performance to maximize growth, training and client satisfaction.
• Optimized workflow by prioritizing and delegating tasks based on urgency and aligning staff assignments accordingly.
• Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
• Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
• Completed and presented all daily, weekly and monthly reports.

• Increase brand awareness through event marketing, sales and brand promotion.
• Communicate membership information with confidence and educate future members about Crunch Fitness.
• Achieve and exceed sales goals in line with our selling strategy.
• Conduct field recruiting at related events to expand brand presence and seek potential new hires.
• Acquire in person leads by interacting with individual's with the goal of developing brand awareness.
• Encourage potential members to trust Crunch to help them invest in their overall health and wellness.

• Processed payments effectively and accurately handled cash, credit, debit transactions.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Assisted customers by answering questions and fulfilling requests.
• Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
• Maintained stock within optimal levels to meet expected customer and sales levels.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns and documented special requests to minimize customer complaints.
• Greeted and maintained relationships with regular customers.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies.
• Bussed and reset each table, working efficiently to keep dining room and work areas clean.
• The Corner Pub maintained an extensive allocated bourbon selection, requiring the staff to be knowledgeable and engage with customers regarding those products.

• Increased membership enrollment by using innovative sales and promotional techniques.
• Screened 5-10 clients daily and performed client assessments.
• Educated customers on preventative care, nutrition, fitness, stress management and ergonomics.
• Created inspirational physical training initiatives to foster healthy lifestyle decisions.
• Curbed learning time by effectively developing customer rapport and training clients with compound exercises.
• Paired clients with the ideal trainer after getting to know their individual goals and needs.
• Developed strategies for motivating employees to maximize performance and customer satisfaction.
• Created and submitted daily productivity reports including 30+ customer calls a day.
• Elevated customer satisfaction ratings by managing issues for speedy resolution.

Sales Associate:

• Maintained organized, presentable merchandise to drive continuous sales.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Responsible for having ear piercing customers complete proper paperwork and engage with them to create memorable experiences.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• After 3 months of employment, I started 3rd key training and upon turning 18 was promoted.

3rd Key:

• Advanced to keyholder and assistant manager-in-charge in manager's absence.
• Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
• Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
• Prioritized and completed tasks throughout every shift to support store operations.
• Responsible for opening and closing duties including opening registers, checking emails, altering signs in store for new promotions as well as nightly deposits.

Assistant Manager:

• Promoted to Assistant Manager after returning from school in 2016. During my time as Assistant Manager our store became the #1 store in the region and for many weeks, the #1 store in the company.
• Directly oversaw store operations, including issuing staff assignments and creating production lists.
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.
• Responsible for monthly after hours planograms.
• Worked closely with the store manager and district manager to formulate and build store brand and strategy.
• Collaborated with corporate teams on marketing strategies to increase sales and gross profit.
• Conducted preliminary interviews for potential employees, new hire training sessions, answered questions and delivered information on job duties along with details about corporate policies and procedures.
• Merchandised new stock to appeal to customers, grab attention and drive sales.
• Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
• Demonstrated professional conduct with ear piercing clients and families do deliver outstanding customer service.
• Worked closely with staff to determine reasons why we did or did not meet sales goals to ensure all team members could continue to maximize success.

**I was in school for a very small portion of this time so I transferred to Claire's in Starkville, MS and worked as a 3rd key during that time.

• Received incoming shipments, verified contents and transmitted to proper department.
• Coordinated efficient storage areas to optimize inventory.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Manged time sensitive work orders to ensure complete customer satisfaction.
• Upon receiving items, also prepared items with proper art work for print shop or embroidering shop.
• Examined job orders to determine quantity, stock specifications, size, colors and special printing instructions.

• Non- Profit organization
• We hosted annual Trail of Fears haunted woods in October, as well as Lawn Chair Theatre during the warmer months.
• Each year, I completed approximately 600 hours of community service to build and prepare structures for haunted woods and run concessions at Lawn Chair Theatre.
• All proceeds went right back to the community providing less fortunate families with meals, clothing, and even toys for the kids during holiday seasons.