BREANA DUPREE-HICKS
Largo
Summary
Detail-oriented and dependable professional with strong administrative, customer service, and organizational skills. Experienced in office operations, client relations, and documentation management. Demonstrates excellent communication, problem-solving, and multitasking abilities. Holds certifications as a Certified Medical Assistant (CMA) and Licensed Barber, with proven adaptability across legal, healthcare, and customer service environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Food Service Assistant
BayCare
Hudson
12.2025 - 03.2026
- Prepared and served nutritious meals to patients and staff in a timely manner.
- Maintained cleanliness and organization of food service areas according to health standards.
- Assisted in inventory management and restocked supplies as needed for daily operations.
- Followed safety protocols while operating kitchen equipment and handling food items.
- Collaborated with kitchen staff to ensure efficient meal production and service flow.
- Communicated effectively with team members to address food service inquiries and needs.
- Supported dietary restrictions by accurately labeling meals based on individual requirements.
- Sought out and implemented methods to improve food service and team performance.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Assisted in the preparation of food items according to recipes and menus.
- Labeled containers with date of preparation to ensure proper rotation of stock.
- Provided customer service by taking orders from customers and answering questions about menu items.
- Delivered food trays to patients in hospitals or residents in nursing homes.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept records of inventory levels for ordering purposes.
Licensed Barber
Zone Barber Shop
Hudson
01.2024 - 11.2025
- Provided professional barbering services, maintaining a clean and compliant work environment.
- Managed client scheduling, payments, and customer relations.
- Ensured client satisfaction through attention to detail and excellent service delivery.
Immigration Paralegal
Vasquez Law Firm, PLLC
Orlando
03.2021 - 12.2021
- Prepared immigration petitions and applications for various visa types.
- Conducted client interviews to gather necessary information for case preparation.
- Researched immigration laws and regulations to ensure compliance with procedures.
- Prepared legal petitions, applications, and other documents related to immigration cases.
- Drafted correspondence to clients, courts, and immigration authorities as needed.
- Communicated regularly with clients via phone, email or mail regarding the progress of their cases.
- Provided administrative support such as scheduling appointments, filing motions, photocopying documents.
- Researched current developments in Immigration Law and kept abreast of changes in policy or procedures.
- Brought in new business and consistently exceeded billable hours requirements.
- Gathered required immigration application documents and assisted with filing.
Customer Service Representative
Vacation Sales Company
Orlando
06.2019 - 01.2020
- Supported customers with inquiries, billing, and account management.
- Processed transactions and maintained accurate customer records.
- Delivered consistent, high-quality service and met performance goals.
Warehouse Associate
Staffing Company
Orlando
02.2018 - 01.2020
- Managed inventory, shipping, and receiving operations.
- Ensured compliance with safety and operational procedures.
Office Assistant
AdventHealth
Orlando
01.2019 - 12.2019
- Assisted with administrative duties, document preparation, and record organization.
- Managed office communications, scheduling, and correspondence.
- Handled confidential information with professionalism and discretion.
- Coordinated supply orders and maintained inventory for office materials.
- Organized files and documentation to ensure easy access for team members.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
Customer Service Associate
Berlin's Doner
St. Petersburg
01.2017 - 07.2018
- Delivered excellent customer service and assisted in daily operations.
- Helped streamline workflow and improved efficiency.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH 05.2025 - 05.2026
Keiser University - Paralegal studies
Keiser University
Olando, FLCertified Medical Assistant - Certified Medical Assistant
Hillsborough Community College
Tampa, FL 08.2023 - 11.2023
Medical Colder/billing - Medical Coding And Billing
Orange Technical College
Orlando, Fl 01.2018 - 05.2019
High School Diploma -
Gibbs High School
St. Petersburg, FLSkills
- Administrative Support & Documentation
- Microsoft Office & Legal Research Tools
- Client Relations & Case File Management
- Data Entry & Recordkeeping
- Scheduling & Correspondence
- Strong Communication & Organizational Skills
- Problem Solving & Conflict Resolution
- Team Collaboration & Confidentiality
- Legal research
Certification
- Certified Medical Assistant (CMA), State of Florida
- Licensed Barber, State of Florida
- Microsoft Office Specialist (MOS)
- Customer Service Representative Certificate
- Customer Service Professional
- Certificate Medical Coding and Billing Specialist
Timeline
Food Service Assistant
BayCare
12.2025 - 03.2026
Bachelor of Science - Criminal Justice
Southern New Hampshire University
05.2025 - 05.2026
Licensed Barber
Zone Barber Shop
01.2024 - 11.2025
Certified Medical Assistant - Certified Medical Assistant
Hillsborough Community College
08.2023 - 11.2023
Immigration Paralegal
Vasquez Law Firm, PLLC
03.2021 - 12.2021
Customer Service Representative
Vacation Sales Company
06.2019 - 01.2020
Office Assistant
AdventHealth
01.2019 - 12.2019
Warehouse Associate
Staffing Company
02.2018 - 01.2020
Medical Colder/billing - Medical Coding And Billing
Orange Technical College
01.2018 - 05.2019
Customer Service Associate
Berlin's Doner
01.2017 - 07.2018
Keiser University - Paralegal studies
Keiser University
High School Diploma -
Gibbs High School