Breana Ford
Site Supervisor
Baltimore,MD
Summary
Dedicated Security Site Supervisor consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements. Forward-thinking and detail-oriented manager with adaptable approach to solving routine and complex daily problems. Over 8 years of progressive experience in security.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
Allied Universal Security Services
12.2021 - Current
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Trained security workers on site-specified procedures.
Security Officer
Admiral Security
06.2014 - 12.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Receptionist Part Time
Days Inn Hotel
09.2013 - 04.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Activity Director
Forest Haven Nursing & Rehabilitation Center
01.2012 - 06.2014
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
Sales Associate
Downtown Locker Room
06.2010 - 03.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
No Degree - General Studies
Baltimore City College
Baltimore, MD05.2027
High School Diploma -
Forest Park High School
Baltimore, MD06.2013
Skills
- Law Enforcement Support
- Law Enforcement Assistance
- Security Planning
- Emergency Response
- Report writing
- Multitasking
- Problem solving
- Conflict resolution
- Interpersonal skills
- Customer service
- Attention to detail
- Computer literacy
- Decision making
- Patrol procedures
- Physical security
- CCTV monitoring
- Organizational skills
- Access control
- Team leadership
- Alarm systems
- Site Visits
- Staffing and Scheduling
- Skilled in Conflict Resolution
- Investigative Procedures
Languages
English
Certification
Cpr /First Aid
Licensed to carry/HQL certified
Timeline
Security Site Supervisor
Allied Universal Security Services
12.2021 - Current
Security Officer
Admiral Security
06.2014 - 12.2021
Receptionist Part Time
Days Inn Hotel
09.2013 - 04.2016
Activity Director
Forest Haven Nursing & Rehabilitation Center
01.2012 - 06.2014
Sales Associate
Downtown Locker Room
06.2010 - 03.2012
No Degree - General Studies
Baltimore City College
High School Diploma -
Forest Park High School