Breana Hall
Atlanta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Account Executive
Canon Inc
02.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Collaborate daily with customers, building relationships by answering inquiries in person, via phone, or email
- Strategically plan for growth opportunities with customers to maximize ROI
- Track and maintain financial accounts by processing customer adjustments timely and professionally
- Increased sales channels by 116% during 2022 by strategically driving utilization
- Implement, test, launch, and improve solutions that drive customer satisfaction.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Assistant Room Operations Manager
Marriott International, Inc.
11.2019 - 03.2020
- Developed and maintained operational guidelines for staff of 32 employees.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Implemented new technology to streamline processes and improve operations.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Coordinated with General Manager on different operational issues and promotional activities.
Guest Experience and Training Manager
Marriott International, Inc.
05.2018 - 11.2019
- Developed and improved capabilities of customer service representatives over course of three years.
- Tracked performance data and financial statements to measure productivity and goal achievement.
- Assisted with integration planning for ISAC to CI/TY & Galaxy to MARSHA conversions, LightSpeed updates, and other miscellaneous revenue-impacting transitions.
- Implemented strategic processes for customer interactions with team to resolve customer complaints quickly and drive overall increased satisfaction rating of 52%.
- Effectively managed social media accounts, guest feedback platforms, and approximately 100 incoming internal and external calls daily.
- Increased response rate by 90 percent.
- Managed and delegated execution of communication systems for all operations.
- Provided guest assistance and recommendations for tourist attractions.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Front Desk Supervisor
Marriott International, Inc.
10.2015 - 05.2018
- Increased room revenue by $35,000 in Q2 and Q3 of 2017 by driving occupancy sales.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identify developmental needs; coach and mentor employees to improve their knowledge and/or skills.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules to meet operational needs.
- Support the implementation of customer recognition and service programs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Cybersecurity - Information Technology
Saint Leo University
Saint Leo, FL05.2026
Bachelor of Science - Hospitality Management
CalPoly Pomona
Pomona, CA12.2014
Scrum Certified- Scrum -
Alliance
Atlanta, GA07.2023
AWS Cloud Practitioner Candidate-Amazon -
Amazon Certification
Atlanta, GA09.2024
Certified in Cybersecurity Candidate- ISC2 -
Information Security Certification
Atlanta, GA10.2024
Skills
- Mastery of Microsoft Office (Word, Excel, and PowerPoint) and Google Suite (Docs, Sheets, and Slides)
- Issue handling
- Financial Management
- Budgeting
- Excellent communication skills with focus on team-building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Business development and planning
- Relationship building and management
- Policy and procedure modification
- Oral and written communication
- Staff Management
- Payroll and budgeting
Additional Information
- AWARDS AND HONORS , Can-Do Attitude Award - Canon Inc. 7/2022, 11/2022, and 12/2022 Recognized for outstanding service to clients and driving key metrics in sales support. Recognized for implementing and launching fresh perspectives for CBSP solutions and mapping software. Recognized for driving customer satisfaction. Self-Starting Award- Canon Inc. 12/2022 Recognized for being a self-driven, hard-working, team player.
Timeline
Account Executive
Canon Inc
02.2022 - Current
Assistant Room Operations Manager
Marriott International, Inc.
11.2019 - 03.2020
Guest Experience and Training Manager
Marriott International, Inc.
05.2018 - 11.2019
Front Desk Supervisor
Marriott International, Inc.
10.2015 - 05.2018
Bachelor of Cybersecurity - Information Technology
Saint Leo University
Bachelor of Science - Hospitality Management
CalPoly Pomona
Scrum Certified- Scrum -
Alliance
AWS Cloud Practitioner Candidate-Amazon -
Amazon Certification
Certified in Cybersecurity Candidate- ISC2 -
Information Security Certification
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