Breana Hamilton
Denton,Texas
Summary
Proven Customer Service Specialist with a track record of resolving escalated calls and enhancing customer relations, notably at the University of North Texas. Skilled in managing high call volumes and training new employees, demonstrating exceptional communication and problem-solving abilities. Expertise in call center operations and maintaining professionalism under pressure, ensuring customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Union Customer Service Specialist
University Of North Texas
08.2023 - 05.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the guest''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Marshalls
TJX Companies
09.2020 - 07.2022
Helping maintain a clean sales floor , as well as occasionally assisting store guests on register.
Education
Bachelor of Arts - Criminology
University of North Texas
Denton, TX05-2026
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Timeline
Union Customer Service Specialist
University Of North Texas
08.2023 - 05.2024
Marshalls
TJX Companies
09.2020 - 07.2022
Bachelor of Arts - Criminology
University of North Texas
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