Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breana Hemming

Douglasville,GA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Committed and hardworking manager with 8 years of experience directing Dunkin food service. Well-rounded leader with talent for supervising employees . Swift problem solver with quick and effective solutions to wide array of issues. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

Dunkin Donuts
08.2023 - Current
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Reviewed and approved employee schedules and timesheets.
  • Oversaw training of more than 20 team members.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Collaborated with other departments to coordinate events and promotions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Assistant Manager

Dunkin Donuts- Restaurant Group
07.2022 - 08.2023
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Collaborated closely with management team to roll out functional and strategic initiatives.
  • Prioritized and delegated tasks for efficient completion within team environment.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Handled responsibilities successfully in manager's absence.
  • Worked closely with store manager to maintain day-to-day operations.

Operator

CKS Packaging
09.2020 - 07.2022
  • Inspected finished products to verify conformity to quality standards.
  • Handled various mechanical and technical machinery during manufacturing process.
  • Rotated among various workstations, performing work necessary to meet production needs.
  • Taught new employees machine operation techniques and important business procedures.
  • Learned and followed safety and emergency procedures.
  • Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
  • Maintained production and quality documentation.
  • Checked control panel and gauges during equipment operation.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Reported failures, malfunctions or wear issues on equipment to supervisor.
  • Assessed and corrected jams in equipment.
  • Monitored product flow through feed conveyor.
  • Measured and graded batches of raw materials to feed into production machinery.
  • Troubleshot and diagnosed equipment malfunctions to minimize downtime.
  • Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Used daily system logs to document production information, discussing issues with management.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Monitored production line, watching for pile-ups or jams.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Hand-assembled needed machinery parts with bolts and screws.

Shift Leader

Dunkin Donuts- Restaurant Group
04.2016 - 06.2020
  • Counted cash on hand at shift change and closing to determine shortages or overages.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Completed opening and closing duties to facilitate business operations.
  • Directed employees through daily routines.
  • Resolved customer complaints and reported issues to senior management.
  • Managed daily workflow and scheduled staff for adequate coverage.

Education

No Degree - Cosmetology

West Ga Technical College
Douglasville, GA

High School Diploma -

Robert S Alexander
Douglasville, GA
05.2011

Skills

  • Product and service knowledge
  • Sales monitoring
  • Project management abilities
  • Product branding
  • Staff training and development
  • Time Management
  • Orientating and training
  • Customer relations
  • Retail operations management
  • Operations Management
  • Customer Service
  • Creativity and Innovation
  • Problem Solving
  • Conflict Resolution
  • Cost Control
  • Adaptability and Flexibility
  • Decision Making
  • Organizational Skills
  • Inventory Control
  • Team Leadership
  • Budgeting and Forecasting
  • Scheduling and Rostering
  • Attention to Detail
  • Staff Training
  • Quality Assurance
  • Production Records
  • Portion Control
  • Hiring Standards
  • Purchasing
  • Hiring Procedures
  • Staff Supervision
  • Employee Supervision
  • Money Handling
  • ServeSafe Manager
  • Back of House Management
  • Health Code Compliance
  • Employee Performance Evaluations
  • Equipment Maintenance and Repairs
  • Delegating Assignments and Tasks
  • Safe Food Handling
  • ServSafe Food Manager
  • Problem-Solving
  • Front of House Management
  • Scheduling
  • POS Terminal Operation
  • Scheduling Staff
  • Coaching and Mentoring
  • Sanitation

Certification

  • Forklift Operator, CKS PAckaging - 2022

Timeline

General Manager of Food Service

Dunkin Donuts
08.2023 - Current

Assistant Manager

Dunkin Donuts- Restaurant Group
07.2022 - 08.2023

Operator

CKS Packaging
09.2020 - 07.2022

Shift Leader

Dunkin Donuts- Restaurant Group
04.2016 - 06.2020

No Degree - Cosmetology

West Ga Technical College

High School Diploma -

Robert S Alexander

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Breana Hemming