Breana Hickman

• Listen to recordings and transcribe those recordings to text files.
• Understand details of client requirements regarding formatting and notations.
• Complete transcriptions in a timely manner, reviewing grammar, and punctuation.
• Familiarized with the latest transcription software.
• Ensure the accuracy of the transcribed text, and correct any errors or inaccuracies before submission.

• Engaged with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assisted customers in navigating our products or services and addressed their questions, concerns, and technical issues.
• Documented customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.

• Accurately input and manage data into various systems and databases.
• Ensured timely completion of assigned data entry tasks.
• Reviewed and verified data for accuracy and completeness.
• Collaborate with team members to meet project deadlines.
• Maintained confidentiality and integrity of sensitive information.