BREANA HILL
Peachtree Corners,GA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
In Town Suits
Duluth, GA
11.2022 - 08.2024
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
Front End Supervisor
Forman Mills Warehouse
Cleveland, OH
05.2015 - 07.2021
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Assisted management team in developing operational strategies that improved overall store performance.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Education
High School Diploma -
Virtual School House
Cleveland, OH06-2016
Skills
- Inventory Control
- Customer Service
- Office Administration
- Cash Handling
- Scheduling
- Listening Skills
- Effective Planning
- Problem-solving skills
Timeline
Front Desk Receptionist
In Town Suits
11.2022 - 08.2024
Front End Supervisor
Forman Mills Warehouse
05.2015 - 07.2021
High School Diploma -
Virtual School House
Similar Profiles
Boniface AdaneBoniface Adane
Breakfast Attendant at Microtel Inn and SuitsBreakfast Attendant at Microtel Inn and Suits
Gerard PK KerseyGerard PK Kersey
Executive Director at THAT SUITS YOUExecutive Director at THAT SUITS YOU
Alyssa MagrathAlyssa Magrath
Invoicing Specialist at Ginbson & Barnes Flight SuitsInvoicing Specialist at Ginbson & Barnes Flight Suits
David GoncalvesDavid Goncalves
Cinematographer at FreelacerCinematographer at Freelacer
Michel PaulinMichel Paulin
Crew Team Member at McDonald's RestaurantCrew Team Member at McDonald's Restaurant