Breana Irwin
Hagerstown,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
ADMA BioCenters
Laurel, MD
01.2024 - Current
- Assist in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinate with other departments to ensure smooth flow of operations.
- Monitor employee attendance records, timekeeping, and payroll information.
- Ensure adherence to FDA guidelines by overseeing standard operating procedures at ADMA BioCenters.
- Resolve customer inquiries and complaints requiring management-level escalation.
- Recruit and train new employees to meet job requirements.
Assistant Manager
Biolife Plasma Services
Riverdale, MD
02.2021 - 01.2024
- Ensured strict adherence to SOP and FDA regulations to maintain high-quality standards in plasma collection
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented team building strategies to enhance employee collaboration and drive customer service excellence at Biolife Plasma Services
Group Leader
CSL Plasma
Hagerstown, MD
05.2019 - 02.2021
- Motivated teams to reach their highest potential by setting achievable goals.
- Implemented strategies designed to improve efficiency across multiple departments.
- Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
- Explained the plasmapheresis process and performed thousands of venipunctures.
- Provide care to donors who became ill during the donation procedure.
Key Holder
Claires Stores Inc
Hagerstown, MD
10.2015 - 01.2019
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Verified accuracy of register tills at beginning and end of shift.
Education
High School Diploma -
John F Kennedy High School
Silver Spring, MD06-2014
Some College (No Degree) -
Montgomery College
Rockville, MDSkills
- Operations Management
- Customer Service
- Cost Reduction
- Product and service knowledge
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- Quality Assurance
- Workload Management
- Marketing knowledge
- Orientation and training
Certification
- CPR Certified
- Machine Tech-PCS NexSys
- Machine Tech-PCS
Affiliations
- Strength Training
- Kick Boxing
- Dog Mom
Timeline
Assistant Manager
ADMA BioCenters
01.2024 - Current
Assistant Manager
Biolife Plasma Services
02.2021 - 01.2024
Group Leader
CSL Plasma
05.2019 - 02.2021
Key Holder
Claires Stores Inc
10.2015 - 01.2019
High School Diploma -
John F Kennedy High School
Some College (No Degree) -
Montgomery College
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