Breana Keeter-Gray
San Antonio
Summary
Diligent [Desired Position] with strong background in customer service and front-of-house operations. Proven ability to enhance guest experiences while maintaining positive and welcoming environment. Demonstrated effective communication and problem-solving skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Front of House Staff Member
Sushihana Japanese Restaurant
07.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
Aviation Boatswain's Mate Handler
United States Navy, USN
03.2012 - 03.2023
- Led training, tracked data and assessed trainee performance.
- Gathered and distributed data relevant to mission operations.
- Supervised 57 sailors responsible for deck force maintenance and repair
- Responsible for conducting daily safety meeting to ensure a safe environment
- Conducted over 60 Underway Replenishments without incident
- Performed Administrative duties such as create flight manifest, assist with booking, check-in and departure of all personnel on aircraft via in-person and remote as Air Terminal Clerk
Education
No Degree - Human Services
Southern New Hampshire University
Hooksett, NH12-2027
Skills
- Sound Judgement and Decision Making
- Active Listening
- Complex Problem Solving
- Team Coordination
- Computer Software
- Great Communication Skills
- Effective Client Communication
Timeline
Front of House Staff Member
Sushihana Japanese Restaurant
07.2024 - Current
Aviation Boatswain's Mate Handler
United States Navy, USN
03.2012 - 03.2023
No Degree - Human Services
Southern New Hampshire University
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