Summary
Overview
Work History
Education
Skills
Timeline
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Breana King

Tucson,AZ

Summary

Driven by a strong work ethic, adeptly managed high-volume deliveries at DoorDash, enhancing customer satisfaction through efficient route navigation and timely updates. Excelled in conflict resolution at Agero, significantly improving customer loyalty. Demonstrates quick decision-making and reliability, with a proven track record of maintaining professional standards and fostering positive relations. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Overview

9
9
years of professional experience

Work History

Dasher

DoorDash
01.2017 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Enhanced communication with customers through proactive updates on order status.
  • Ensured order accuracy, double-checking items before leaving the pickup location.

Customer Experience Expert

Agero
07.2020 - 02.2024
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
  • Designed effective workflow processes that maximized productivity while minimizing resource utilization.
  • Delivered comprehensive training programs for new hires, accelerating their integration into the team while maintaining high performance standards.
  • Conducted regular quality assurance checks to ensure consistent delivery of exceptional service.
  • Managed escalated cases effectively, providing prompt resolutions that exceeded customers'' expectations.

Preschool Teacher

Little Ranch Preschool
05.2017 - 11.2019
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Ensured passenger safety by strictly adhering to traffic regulations and maintaining vehicle in pristine condition.
  • Kept vehicle clean both inside and out to ensure a pleasant experience for passengers.

Customer Service Representative

Afni
05.2015 - 04.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Pima Partnership
Tucson
05.2014

Skills

  • Quick Decision Making
  • Patience and Tolerance
  • Reliability and punctuality
  • Safety awareness
  • Professional Appearance
  • Strong Navigation Skills
  • Vehicle maintenance knowledge
  • Customer Service
  • Quick Learner
  • Hardworking and Responsible
  • Valid Driver's License
  • Conflict resolution techniques
  • Strong Work Ethic and Dependable

Timeline

Customer Experience Expert

Agero
07.2020 - 02.2024

Preschool Teacher

Little Ranch Preschool
05.2017 - 11.2019

Dasher

DoorDash
01.2017 - Current

Customer Service Representative

Afni
05.2015 - 04.2017

High School Diploma -

Pima Partnership

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Breana King