Breana Love
Dallas,TX
Summary
Healthcare professional with 7+ years of experience in clinical operations, patient services, and administrative support. Skilled in calendar management, interpersonal communication, and coordination within a major academic medical center. Vigorous team collaborator known for adaptability and reliability in dynamic environments. Focused on delivering results through effective support. Proven ability to coordinate patient care, maintain regulatory compliance, and support team operations. Strong interest in a position within healthcare administration, employee relations, and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinic Staff Assistant II
UT Southwestern Medical Center
Dallas, TX
05.2022 - Current
- Coordinate patient registration, scheduling, referrals, and insurance verification in a high-volume clinic
- Ensure HIPAA compliance and accuracy of sensitive patient data
- Support front-office operations, including point-of-service collections
- Serve as Super User and Preceptor, training staff on workflows and systems
- Collaborate with care teams to improve efficiency and patient flow
Customer Service Agent
Newegg / Newegg Bridge
08.2020 - 04.2022
- Resolved customer inquiries and processed returns while ensuring policy compliance
- Maintained accurate documentation and strengthened problem-solving efficiency
Lead Server Supervisor
Cambria Houston Downtown
03.2020 - 09.2020
- Supervised daily operations, staff onboarding, and training
- Maintained operational records and ensured service quality standards
Lead Host
Marriott Marquis
12.2017 - 06.2019
- Managed guest relations and front-of-house coordination
- Trained new employees and improved workflow efficiency
Education
Bachelor of Science - Health Science, Minor in Psychology
Liberty University
01-2026
Bachelor of Science - Health Sciences, Minor in Psychology
Liberty University
Lynchburg, VA04-2026
Skills
- Healthcare Administration
- Regulatory & HIPAA Compliance
- Patient Coordination
- Employee Relations Support
- Staff Training & Onboarding
- EHR Systems
- Scheduling & Insurance Verification
- Conflict Resolution
- Data Management
- Microsoft Office (Excel, Word, Outlook)
- Calendar Management
Affiliations
- Toastmasters International (Member, 2022–Present)
- Liberty University Alumni Association (Member)
Certification
- Avalon Medical Career Academy
- Medical Training Certification
Timeline
Clinic Staff Assistant II
UT Southwestern Medical Center
05.2022 - Current
Customer Service Agent
Newegg / Newegg Bridge
08.2020 - 04.2022
Lead Server Supervisor
Cambria Houston Downtown
03.2020 - 09.2020
Lead Host
Marriott Marquis
12.2017 - 06.2019
Bachelor of Science - Health Science, Minor in Psychology
Liberty University
Bachelor of Science - Health Sciences, Minor in Psychology
Liberty University