Breana McCuin

Interpreted policies and provided clarity to the policyholders.

• Received and reviewed incoming repair supplements for the consideration of additional payment to the policyholders and/or contractors

• Negotiated the settlement of prepared preliminary repair estimates with the policyholders and/or contractors

• Identified and referred claims with S.I.U., underwriting, or subrogation potential.

• Investigated and processed between 5 and 6 new claims per day and Closed 4 ½ claims per day.

• Prepared settlement letters, denial letters.

• Provided assistance in finding alternative living arrangements.
• Investigated and assessed damage to property and reviewed property damage estimates prepared by contractors.
• Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
• Prepared sketch of floor plan and entered data into Xactimate to develop line-by-line item costs of damages to produce repair estimates.

• Collected payment for damages from at-fault parties auto insurance company

• Maintained correspondence (voicemails, emails, mail and fax received)

• Regularly met and often exceeded the production goal of 22 claims per day

• Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers for maximum results.
• Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

• Referred any disputed claims to Arbitration, litigation, or to the third-party collections department

• Volunteered to mentor the new hires to help them in becoming acclimated to the job

• Processed and handled incoming first notice of loss property claims phone calls as needed

• often participated in Root cause problem solving meetings with the goal of coming up with a resolution for any ongoing issues experienced within the department

• Received incoming calls for the enrollment and welcoming of new customers during the purchase of their brand new telematic equipped vehicle

• Often made contact with the local police dispatchers to report any automated emergency calls regarding vehicle accidents involving subscribed customers

• Received and successfully managed incoming calls upwards of 60 calls per day

• Was hand picked by the the hiring manager to manage the momentum program which involved 10-12 new hires over the course of several weeks to ensure they were fully trained in using the systems needed to complete incoming calls with the goal of each new hire reaching full capacity by the end of momentum

• Reviewed and graded recorded calls of the new hire within the momentum program to ensure quality
• coached the new hires within sits with the goal of improvement of customer service ensuring quality and the adherence to company policies
• Often provided troubleshooting for any in-app issues to ensure telematic services were properly working.
• submitted tickets to the alert desk for any issues with the telematic services that could not be resolved

• Maintained all finances for family of two adults and two kids by creating a budget plan for each month
• Homeschooled my oldest and youngest child teaching math, reading and science through the use of reading materials and lesson plans as well as virtual homeschooling programs
• Found outdoor activities to do for children to help to further their development
• Regularly maintained the cleanliness of the home for all family members
• Regularly prepared breakfast, lunch and dinner for all family members daily
• Used downtime to learn to create web pages and how to design them through the use of web coding
• Used downtime to join a fitness group learning to improve health and fitness