Breana Mcilwain
Burlington,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager
Cracker Barrel Old Country
Burlington, North Carolina
04.2014 - Current
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Oversaw product development initiatives from concept through completion stages.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Supervised employees through planning, assignments, and direction.
Education
Associate of Arts - Accounting And Finance
Alamance Community College
Graham, NC06-2016
Skills
- Expense Control
- Sales
- Branding
- Quality Management
- Advertising and marketing
- Project Management
- Staff Supervision
- Schedule Management
- Customer Retention
- P&L Management
Timeline
General Manager
Cracker Barrel Old Country
04.2014 - Current
Associate of Arts - Accounting And Finance
Alamance Community College
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